Valentino Full Time Client Advisor - Mandarin speaker at Value Retail

Bicester, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

17 Oct, 26

Salary

0.0

Posted On

19 Jul, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Mandarin Speaking, Clienteling, Consultative Selling, Upselling, Cross-selling, Customer Relationship Management, Brand Storytelling, Visual Merchandising, Inventory Management, After-sales Service, KPI Achievement, Emotional Intelligence

Industry

Real Estate

Description

Valentino Full Time Client Advisor - mandarin speaker Overview Contributes to the store business through excellent clienteling and reaching KPIs goals (conversion rate, cross selling, AVT, upselling, strategic zoning) Responsibilities Main Duties and Responsibilities: Client • Master the Client Journey • Create Customer emotion and desire • Engage existing and prospect clients as per weekly plan defined by Store Management • Deliver the Valentino Couture Service in an impeccable way in every phase (preparation for sale, welcome, exploring the client, presentation of the product, closing and farewell). • Focus on development and retention of existing clients, recruitment of new and potential ones • Engage the client through every selling opportunity - walk in, private appointment, phone consignments • Actively participates to the sales in partnership and OTO appointment routine Operations and Visual • Deal with all sales and after sales activities (boutique returns, end of season, customer returns, repairs, complaints • Ensure product good maintenance, replenishment on the floor • Know the warehouse stock of all categories in order to ensure re-stock shelves and maximize sales. • Respect administration and operations procedures. • Liaise with the In-Store Visual to follow display guidelines; verifies and reports all relevant information to store management. • Where an Ops HC is not present takes an active part to the execution of operational tasks (including shipping/receiving) Qualifications Key competencies - - mandarin speaker • Incorporate greater human touch & empathy in engagement, shows emotional closeness • Believe in the brand story and mission • Embody the new brand values and attitude • Informed about what’s happening in the brand (global and local) universe • Transactional: performs actions and task needed to respond to client requests and enable the sales • Commercial: applies consultative selling skills to secure “close the sales”, “up-sell” and “cross-sell” • Branding: enriches the experience and perceived value with brand storytelling; embodies the brand tone of voice, attitude and ethos • Relational: establishes human connections with customers, emphatically adapting to the individually and situation • Emotional: ineluctably, primes emotions that influence customer’s attitude, cognition and behavior

Responsibilities

Drive store business by delivering an impeccable luxury client journey and achieving KPIs through strategic selling and client retention. Manage operational tasks including stock replenishment, after-sales activities, and adherence to visual display guidelines.