Valet Customer Service Attendant - Carle on Curtis at Carle Health

Champaign, Illinois, United States -

Full Time

Start Date

Immediate

Expiry Date

18 May, 26

Salary

0.0

Posted On

17 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Valet Services, Public Relations, Mobility Assistance, Traffic Flow Management, Kiosk Utilization, Patient Transport, Incident Reporting, Complaint Resolution, Communication

Industry

Hospitals and Health Care

Description

Overview The Valet Customer Service Attendant greets and assists patients and visitors. Provides valet services. Develops and maintains excellent public relations and customer service. Assists customers with mobility issues when entering or exiting their vehicles. Assists with maintaining traffic flow in entry areas to minimize congestion. Assists customers with utilizing the KIOSK for check-in. Assists patients to areas in the building as needed and assists the Customer Service Liaison with patient transports. Qualifications Certifications: Driver's License - Illinois Secretary of State (ILSOS), Work Experience: Customer service Responsibilities Provides valet services.Assists customers with mobility issues when entering or exiting their vehicles.Completes incident reports on injuries and helps care for injured.Facilitates smooth flow of traffic at entrances to Carle on Curtis.Assists patients with unloading and loading their belongings they need for their appointments.Oversees customer service needs and patient throughput.Alerts clinical team with any urgent or emergent patient needs.Assists patients with utilizing the KIOSK for appointment check inAssists with customer service concerns, issues, and complaints by identifying the problem and coordinating appropriate corrective action. Reports the issue and corrective action to supervisor and will consult with the appropriate department leader as needed.Assists the Customer Service Liaison with patient transports as needed.Assists with patient transport to their appointment if the Customer Service Liaison is not available.Provide assistance to patients and visitors at the entryways of the Curtis building. Provides assistance to patients with mobility issues when entering or exiting the Curtis building. Maintains competency on all transfer/lift equipment and processes. Oversees customer service needs and patient throughput. Facilitates smooth flow of traffic at entrances to Carle on Curtis. Directs patients and visitors to designated areas within the Curtis building. About Us Find it here. Discover the job, the career, the purpose you were meant for. At Carle Health, we're committed to fostering a workplace where every team member feels valued, respected and empowered, where passion and purpose come together to positively impact the lives of our patients and our communities. Find it all at Carle Health. Our nearly 17,000 team members and providers work together to support patient care across central and southeastern Illinois. We’ve grown to include eight, award-winning hospitals and a multispecialty provider group with more than 1,500 doctors and advanced practice providers. We’re developing the next generation of providers and healthcare professionals through Carle Illinois College of Medicine, the world’s first engineering-based medical school, and Methodist College. Carle BroMenn Medical Center, Carle Foundation Hospital, Carle Health Methodist Hospital, Carle Health Proctor Hospital, Carle Health Pekin Hospital, and Carle Hoopeston Regional Health Center hold Magnet® designations, the nation’s highest honor for nursing care. We offer opportunities in several communities throughout central Illinois with potential for growth and life-long careers at Carle Health. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. Carle Health participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization. | For more information: human.resources@carle.com. Compensation and Benefits The compensation range for this position is $15.74per hour - $25.5per hour. This represents a good faith minimum and maximum range for the role at the time of posting by Carle Health. The actual compensation offered a candidate will be dependent on a variety of factors including, but not limited to, the candidate’s experience, qualifications, location, training, licenses, shifts worked and compensation model. Carle Health offers a comprehensive benefits package for team members and providers. To learn more visit careers.carlehealth.org/benefits.

Responsibilities

The attendant greets and assists patients and visitors by providing valet services, aiding those with mobility issues, and helping maintain smooth traffic flow at entry areas. Key duties also include assisting customers with check-in kiosks, supporting patient transports, and alerting clinical teams to urgent patient needs.