SKILLS - QUALIFICATIONS:

Education/Training:

• Must have a valid drivers license
• High school diploma or equivalency required.
• Two to three years of industry experience preferred.
• Must possess excellent verbal and written communication skills.
• Must possess strong organization skills with the ability to effectively manage multiple, competing priorities while remaining composed and professional.
• Must be friendly, courteous, service-oriented, and enjoy working with a variety of people while maintaining professional distance from residents and guests.
• Must be able to work independently with minimal supervision.

Experience/Knowledge/Abilities:
Proficient in Microsoft Office. Excellent communication skills. Strong working knowledge of customer service principles and practices, ability to perform with minimum supervision and make decisions independently. Ability to multi-task, effectively prioritize workload, meet hard and fast deadline. Must be a team player. Must possess strong analytical skills. Detail-oriented with multiple tasks, information organization.

DISCLAIMER:

This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.

• Parks and retrieves resident and guest vehicles from specified areas in a safe and efficient manner.
• Capable of operating both automatic and manual transmission vehicles.
• Provides claim check and instructs residents and/or guests on how to reclaim vehicle.
• Demonstrates superior customer service at all times and a genuine desire to serve.
• Warmly greets and directs residents and guests arriving to or departing from the property.
• Provides prompt and knowledgeable service to all residents and guests.
• Able to work in an environment that is not necessarily protected from weather and temperature changes with exposure to hot, cold, wet, humid or windy weather conditions for long periods of time.
• Maintains daily logs, incident reports, records and forms.
• Provides accurate and timely documentation of incidents reports, activity logs and status including claim checks, vehicle damage, statements, and conditions which require attention and/or repair.
• Adheres to all Front Desk procedures including, but not limited to: reviewing and completing Daily Activity Reports (DAR); completing incident reports for management; and responding to emergency situations.
• Willing and able to walk resident dog upon request and clean up after the pet when needed.
• Adheres to FirstService Residential’s standards for resident and guest services.