Grand Beach Hotel Surfside is looking for a Valet Supervisor to join our team. As a Valet Supervisor you will ensure the safe and efficient parking operations of the hotel, while delivering service that exceeds our customer/client’s expectations.

QUALIFICATIONS

• Excellent written and oral communication skills
• Previous experience working in high-stress situations with tight deadlines/high customer expectations
• Previous supervisory experience
• Previous experience in the parking and hospitality industry preferred

EXPERIENCE

• Must have a minimum of 2 years Valet Supervisor experience, hotel/hospitality experience preferred.

• Assist the Director of Valet with employees’ schedules, coach and counsel, training and disciplinary action where necessary. Evaluate on-the-job performance.
• Oversee staff to ensure crews are utilizing department practices for consistency.
• Greet arriving and departing employee and guests.
• Retrieve guest vehicles from specified areas in an efficient and safe manner.
• Ensure standards for quality, customer service culture expectations are met.
• Interface with other departments in order to meet guests, and prospective requests.
• Perform all duties and responsibilities in a timely and efficient manner in accordance with established hotel policies, procedures, and standards of service to achieve the overall objectives of this position.
• Meet departmental productivity, organization, punctuality/attendance and consistency standards.
• Maintain a positive and respectful attitude.
• Communicate regularly and effectively with all employees, supervisors, managers and directors.