SAPPHIRE UTILITY SOLUTIONS ARE SEEKING A VALIDATION ADMINISTRATOR TO JOIN OUR FRIENDLY, DEDICATED TEAM THAT ENSURE OUR CUSTOMER NEEDS ARE MET IN AN EFFICIENT AND TIMELY MANNER. AN EXCELLENT TELEPHONE MANNER AND PROBLEM SOLVING SKILLS ARE A MUST.

Location: Lingley Mere, Warrington
Hours: Monday to Friday, 40 hours a week (8am-5pm)
Salary: £25,875 per annum

RESPONSIBILITIES – BUT NOT LIMITED TO:

• Working with planners and site agents to ensure packs are correctly produced and work validated accordingly
• Full customer compliance interaction to support case owner process
• The role will be expected to validate each work order raised
• Monitor and manage appointments
• Support system and process improvements
• Production of Utility prints and be fully compliant with the Zone of Interest process
• Maintain KPI/ODI levels within work banks
• Escalating issues as they arise in a busy environment

DESIRABLE EXPERIENCE AND QUALIFICATIONS REQUIRE FOR THE ROLE:

• Demonstrate knowledge of regulatory customer service standards
• Detailed knowledge of service level agreements across the Network Alliance
• Sound knowledge of the escalation process
• Detailed knowledge of wastewater processes
• A high degree of social skills for working in a customer orientated environment.
• Previous customer contact experience (face to face, phone or internal customers)
• Working with planners and site agents to ensure packs are correctly produced and work validated accordingly
• Escalating issues as they arise in a busy environment
• Highlight any areas that show H&S risk