For over 30 years, the Kentucky Lottery has earned more than $7.2 billion for the Commonwealth of Kentucky. Our mission is fueling imagination and funding education for all Kentuckians. For nearly two decades, the largest chunk of proceeds – over $5 billion, has gone to funding programs to help Kentucky students stay home and attend college. We have continued to break records – earning over $1 billion in sales every fiscal year since ‘17 to continue to support these important programs.
As a company that was voted Best Places to Work for 5 consecutive years (2021-2025), our team and company values are what makes the difference to college students all across Kentucky.

The Kentucky Lottery’s Core Values:

• Integrity – We do the right thing.
• Accountability – We are accountable to the Governor, the General Assembly, the people of the Commonwealth and to each other.
• Social Responsibility – We are a good corporate citizen, giving back to the community.
• Diversity, Equity & Inclusion – We value and respect our colleagues, our customers, and the communities we serve.
• Teamwork – We believe in collaboration and the strength of people coming together to achieve something great.
• Innovation – We embrace innovation, working to proactively see opportunities.
• Fun – We have fun at work and enjoy a positive work environment.

We want to make winners out of our players, retailers, college students and our employees. We are looking for the best talent to join our winning team.

JOB SUMMARY

The Validations Coordinator provides exemplary customer service and creates a positive experience for both players and retailers. Validates winning tickets and processes claim information. Generates payments for prizes won through the iLottery channel. Answers retailer and player questions or problems concerning instant and online products via telephone. Assists with resolving issues from customer service database transferred from third party vendor.

KNOWLEDGE/SKILLS/EXPERIENCE

Incumbent must possess the following combination of knowledge and experience:

• High school diploma or equivalent required. Some college preferred.
• Minimum two years’ telephone/customer service experience required.
• One to two years’ bookkeeping or accounting experience in a computerized accounting environment preferred. Relevant college coursework in business, accounting, or finance will be accepted in lieu of experience.
• Minimum one-year of experience using PC applications and spreadsheet software. Word processing and calculating skills required. Must have experience with Internet navigation.
• Experience with Microsoft Dynamics (D365) or other Enterprise Resource Planning (ERP) system preferred.
• Experience as a bank teller a plus, but not required.
• Excellent communication skills required. Ability to work with the public and be tactful and articulate. Bilingual in English/Spanish a plus.
• Must display excellent organizational skills and the ability to multi-task.
• Must be able to perform repetitive tasks with a high degree of accuracy.
• Must have excellent attention to detail.

PHYSICAL REQUIREMENTS

• Ability to lift up to 20 pounds: Occasionally
• Standing or sitting: Continuously
• Moving: Frequently
• Reaching, writing, fingering, typing: Continuously
• Pulling and Stretching: Continuously
• Talking and hearing: Continuously
• Seeing: Must be able to read reports and use a computer: Continuously
• Sitting for long periods of time: Continuously

ESSENTIAL DUTIES/RESPONSIBILITIES

• Validates winning tickets and processes claim information from walk-in customers and via telephone from cashing agents. Reconciles information from paper forms to computer inputs. Assists with tracking claim information by scanning documentation or filing paperwork.
• Processes large volume of mailed in tickets and works with KLC Security to reconstruct damaged tickets. Processes check payments for iLottery wins.
• Answers retailer and player questions or problems concerning validations/claims on scratch-off, draw, and iLottery products. Assists retailers with validation issues. Monitors and resolves issues from customer service database.
• Assists in accounts payable responsibilities, including processing invoices for payment and processing monthly procurement card (ProCard) transactions.
• Maintains retention records for claims and associated paperwork handled by Validations Department. Maintains department inventory of paper stock and promotional items.
• Works as part of a team supporting Validations Coordinators within the department, as needed. Scheduling and assignments may be delegated by Lead Validations Coordinator.

OTHER RESPONSIBILITIES

• Assists Sr. Manager of Retail Financial Operations on issuing checks for withheld funds to other government agencies.
• Performs other duties as assigned by the Sr. Manager of Retail Financial Operations.

SUPERVISORY RESPONSIBILITIES

This position has no supervisory responsibilities.