Property Risk is a fundamental part of the Risk Community, striving to deliver the best possible outcomes for the customer and the Society by providing efficient, quality decision making in line with property policy.
We now have an opportunity to join our team here on the Valuation Services Department. The team are close knit, friendly and this role provides an opportunity to help provide the best possible journey for our members and third parties.
So if you have a passion for doing the right thing in the right way for our members and want to start a career in Risk then this may be the role for you.
At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.
For this job you’ll spend at least two days per week, or if part time you’ll spend 40% of your working time, based at our Bournemouth office. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here
If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.

WHAT YOU’LL BE DOING

Nationwide Staff Valuer Bookers liaise by telephone with our Nationwide Valuers, the security access, customers, mortgage brokers and internal staff to arrange and book mortgage valuations.
They are responsible for ensuring that valuations are booked for the Staff Valuers within our Service Level Agreement.

Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:

• Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind
• Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand
• Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development
• Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcome