Great Life work Balance position with excellent benefits! The Van Dispatcher is responsible for organizing and dispatching our team of drivers and buses daily in a fast paced and continuously changing environment. Incumbent dispatches daily rides for participants, follows up on ride status, and adjusts schedules in real time as necessary. This is a full-time position, Monday- Friday 8-4 position; no nights, weekends or holidays!
Location: Lynn, MA

QUALIFICATIONS:

• High school degree or equivalent. Associate degree preferred.
• Must possess a valid driver’s license from the State of residence
• Previous (1-2 years) transportation related experience
• Strong computer skills
• Must be able to pass and maintain DOT Physical and DOT mandated driver training
• Ability to make decisions quickly and manage multiple tasks simultaneously
• Experience working with geriatrics or people with disabilities a plus

• Manages and completes the process of receiving and organizing ride requests: Approving; denying; routing requests through scheduling software and sorting into efficient routes.
• Assists the Fleet Logistics Specialist with driver and route reviews through tracking software for compliance and efficiency.
• Monitors proper use of van equipment by the drivers.
• Acts on behalf of the Fleet Logistics Specialist when unavailable.
• Acts as backup driver if scheduled drivers are unavailable.
• Assists with the investigation and resolution of complaints and incidents from staff, participants, and the public.
• Provides frequent ongoing staff education.
• Ensures company vehicles are properly maintained, cleaned, and safely operated to avoid accidents and enhance company image.
• Exercises significant independent judgment to determine the best methods for accomplishing our objectives.
• Position may include duties that require wearing a face mask where a seal is critical. Incumbent may be required to not have facial hair that interferes with a tight seal of the respirator.
• Performs other duties as required.