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VB Network Specialist at Vodafone United States

Giza, Giza, Egypt -

Full Time

Start Date

Immediate

Expiry Date

25 Feb, 26

Salary

0.0

Posted On

27 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Network Fault Analysis, Root Cause Analysis, Incident Management, Customer Communication, Technical Troubleshooting, Networking Technologies, Cisco Certification, WAN Technologies, Multitasking, Proactive Analysis, Vendor Coordination, SLA Compliance, Customer Experience Focus, MS Office Proficiency, Global Team Collaboration, Stakeholder Management

Industry

Telecommunications

Description

Initiate diagnostics and perform proactive analysis for network faults. Conduct root cause analysis for network alarms. Manage incidents throughout their lifecycle, ensuring SLA compliance. Transfer tickets to Level 2 engineers and other teams as needed. Coordinate with vendors and third parties based on business impact. Keep customers regularly updated on ongoing issues and join bridge calls during escalations. Handle customer queries and complaints to resolution. Manage queues effectively and multitask in a dynamic environment. Engineering graduate (BE/BTech) with CCNA certification; CCNP is an advantage. Minimum 1 year of NOC experience in a technical profile. minimum 1 year in technical trouble shooting Strong knowledge of networking technologies; Cisco certification preferred. Excellent communication and customer handling skills. Ability to work in global, virtual teams and manage stakeholders effectively. Proficient in MS Office and business-level English. Experience in WAN technologies and troubleshooting is a plus. Adaptable, organised, and proactive with a focus on customer experience. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

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Responsibilities

The VB Network Specialist will initiate diagnostics and perform proactive analysis for network faults while managing incidents throughout their lifecycle. They will also coordinate with vendors and keep customers updated on ongoing issues.