VB Network Specialist-VOIS at Vodafone United States

Giza, Giza, Egypt -

Full Time

Start Date

Immediate

Expiry Date

22 Mar, 26

Salary

0.0

Posted On

22 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

CCNA, CCNP, NOC Experience, Routing Protocols, LAN Switching, WAN Technologies, Communication Skills, Problem-Solving, Multitasking, Team Player, Fault Management, Incident Management, Customer Engagement, Proactive Analysis, Change Management, ITIL Standards

Industry

Telecommunications

Description

Who we are VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation. As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability. We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal. VOIS #BeUnrivalled #CreateTheFuture About this Role We are seeking a Network Specialist to provide technical service desk support for premium service customers with complex solutions and stringent SLA requirements. This role involves working in a 24/7 shift-based environment, ensuring proactive fault analysis, incident management, and customer communication. The individual will act as a key technical point of contact for troubleshooting and escalation. What you'll do Perform diagnostics and proactive analysis for network faults, including root cause investigations.Support day-to-day operations with Change and Fault Management following ITIL standards.Ensure SLA compliance and manage incidents throughout their lifecycle.Transfer tickets to Level 2 engineers and other relevant teams for resolution.Coordinate with vendors and third parties based on business impact and priorities.Keep customers regularly updated on ongoing issues and join bridge calls during escalations.Manage queues effectively and multitask under pressure while maintaining process adherence. Who you are Holds a CCNA certification (mandatory) and preferably CCNP.Minimum of 1 year of NOC experience with a strong technical background.Engineering degree (BE/BTech) or equivalent knowledge through relevant courses.Skilled in routing protocols (OSPF, BGP, EIGRP, ISIS) and LAN switching (Catalyst, IOS, VLANs, STP).Exposure to WAN technologies and troubleshooting is desirable.Excellent communication skills and ability to handle global customers effectively.Fluent in written and spoken English, with strong multitasking and problem-solving abilities.A team player who thrives under pressure, adapts quickly, and demonstrates logical troubleshooting skills. Not a perfect fit? Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best. What's in it for you Opportunity to work in a global organisation with exposure to cutting-edge network technologies.Collaborative environment that values learning, innovation, and career growth.Be part of a team that drives transformation and supports premium enterprise customers worldwide. What skills you will learn Advanced troubleshooting and incident management aligned with ITIL standards.Hands-on experience with complex routing and switching technologies.Customer engagement and communication skills in high-pressure scenarios.Coordination with global vendors and third-party service providers. VOIS Equal Opportunity Employer Commitment Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background. Join Us At Vodafone, we're working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together. With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference. Alert Apply for Vodafone jobs only through the official Vodafone Careers website to avoid job scams and fraud. JDEnhancedByTARA Follow us on social media and #StayConnected LinkedIn Facebook Instagram Chat with our employees: Click here

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Responsibilities

The Network Specialist will provide technical service desk support for premium service customers, focusing on proactive fault analysis and incident management. They will act as a key technical point of contact for troubleshooting and escalation.