VBTS Sn. Manager at Vodafone United States

Tirana, Central Albania, Albania -

Full Time

Start Date

Immediate

Expiry Date

10 Feb, 26

Salary

0.0

Posted On

12 Nov, 25

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Telecommunications, IT Infrastructure, Corporate Network Architecture, Leadership, Team Management, Stakeholder Influencing, Analytical Skills, Negotiation Skills, Problem-Solving, Commercial Mindset, Budget Management, Delivery Activities, Telecom Landscape Understanding, Customer Needs, Competitor Ecosystem, SW Engineering

Industry

Telecommunications

Description

Key accountabilities and decision ownership 1. Pre Sales Design ∙ For bespoke and complex projects presales team should be responsible for HLD and LLD of the solution to be offered to the customer ∙ Pre sales is also responsible for gathering the cost of the solution to feed the information to the sales front. 2. Product Delivery Support ∙ Oversee technical aspects of product rollouts and service activations. ∙ Collaborate with product and engineering teams to ensure readiness and supportability. ∙ Monitor KPIs related to delivery timelines and quality. ∙ Controls the technical aspects of products sold through partnerships 3. Fixed Connectivity and B/ C Support ∙ Manage support for fixed-line connectivity services. ∙ Manages support for B/C deployed services ∙ Ensure SLAs are met for incident resolution and service restoration. ∙ Coordinate with network operations for escalated issues. 4. Fixed Services and B/C 2nd Level Support ∙ Lead the second-level support team handling complex technical issues. ∙ Develop troubleshooting guides and knowledge base articles. ∙ Interface with vendors and third parties for issue resolution. 5. Field Support ∙ Supervise field engineers and technicians for on-site interventions. ∙ Ensure proper scheduling, resource allocation, and safety compliance. ∙ Track field performance metrics and customer feedback. 6. Project Management ∙ Monitor progress, manage risks, and report to stakeholders. 7. Managed Services ∙ Assure the operational management of the Managed Services different teams and partners, both for local and global services, in close cooperation with the product management team and Pre Sales. 8. Key performance indicators : ∙ Pre sales HLD / LLD accuracy ∙ SLA delivery time ∙ Customer TNPS ∙ VBU financial targets:Rev, Margin, %Rev from BC,etc ∙ Deliver Spark targets ∙ Spirit Beat scores ∙ Delivery margin as % of AOV ∙ 100% on-time projects ∙ 100% on time orders ∙ Time to Revenue ∙ % of Automated journeys ∙ tNPS of >70 ∙ 100% RiSLA ∙ AI maturity score of 4 ∙ 100% CHARM controls ∙ Strong technical expertise in telecommunications, IT infrastructure, and corporate network architecture (IP, SIP, WLAN, VLAN, ISDN, CPE, Unified Communications). ∙ Proven leadership, team management, and stakeholder influencing skills, with the ability to align technology with business strategies. ∙ Excellent analytical, negotiation, and problem-solving capabilities. ∙ Strategic commercial mindset with extensive experience managing budgets, delivery activities, and people across complex environments (local and cluster-level). ∙ Deep understanding of the telecom and IT landscape in Albania, enterprise customer needs, and competitor ecosystem. ∙ Bachelor's degree in Telecommunications, Computer Science, Engineering, or related field ∙ 10+ years of experience in technical or product functions ∙ Proven experience in managing teams and complex technical environments ∙ In depth experience of influencing and shaping business strategy ∙ Mobile and fixed Telecoms background ∙ Experience of managing large-scale business planning and delivery activities ∙ SW Engineering and IT Engineering background will be considered as a plus

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Responsibilities

The Senior Manager will oversee pre-sales design, product delivery support, and manage fixed connectivity services. They will also lead second-level support teams and ensure operational management of managed services.