VCD Customer Service Representative at Valley Cabinet Inc

De Pere, Wisconsin, United States -

Full Time

Start Date

Immediate

Expiry Date

16 Jun, 26

Salary

0.0

Posted On

18 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Data Entry, Order Entry, Customer Support, Product Specification Review, Order Modification, Phone Support, Email Support, Product Information, Customer Relationship Management, Conflict Resolution, Active Listening, Time Management, Organizational Skills, Microsoft Office, Technical Mindset, Problem-Solving

Industry

Construction

Description

Valley Cabinet is looking for a detail-oriented, analytical Customer Service Representative with a technical mindset. This role is ideal for someone who enjoys working with specifications, order details, and problem-solving while supporting customers accurately and efficiently. As a Valley Cabinet Team Member, you’ll enjoy: * Short Fridays — finish work at 1pm and get a head start on your weekend. * Full Benefits Package * Health, Dental, Vision, Life, Accident, Critical Illness, Long-Term Disability and Short-Term Disability * Career Growth & Opportunities for Advancement * Bonuses, Paid Time Off, and 8 Paid Holidays * 401(k) + Company Contribution * Onsite Nurse Who we are: Valley Cabinet is a family-owned and operated company providing the finest quality custom wood cabinetry! Our goal is to bring the best out in our people, which will bring the best out in the business. We value culture, people, and safety above all else which has allowed us to be an industry leader for over 60 years! What you will do: The Customer Support Representative is responsible for providing exceptional support for our customers (Dealers, Designers, and Sales Representative) through timely and accurate entry of sales orders. This position will build and maintain customer accounts while working to manage the lifecycle of the product order. Much of this role will be learning/reading product sheets and modifying cabinet door orders. Essential Duties and Responsibilities: *** This is not a typical customer service or sales role! *** * Most of your time each day will be data entry when reviewing, entering, and modifying customer orders. * Provide support via phone and email regarding questions on orders, product information and/or misc. customer inquiries. * Grow your knowledge of the industry, our products, and the manufacturing process. * Build and maintain customer relationships. * Resolve product or service concerns. What you need: * 3 years of experience working in an office environment. * Experience in the cabinet door industry is a plus, but not required. * General understanding and ability to read order sheets. * Strong organizational and time management skills. * Effective customer communication skills including active listening, building rapport, conflict resolution, and empathy when appropriate. * Proficient with Microsoft Office systems. Monday-Thursday: 7am-4pm Friday: 7am-Noon

Responsibilities

The Customer Support Representative is primarily responsible for providing exceptional support by accurately and timely entering, reviewing, and modifying sales orders for dealers, designers, and sales representatives. This role involves managing the product order lifecycle, building customer accounts, and resolving product or service concerns via phone and email.