VDOT Infrastructure Solutions Architect 2 (778193) at Advanced Network Consulting Inc

Colonial Heights, Virginia, United States -

Full Time

Start Date

Immediate

Expiry Date

29 Jan, 26

Salary

0.0

Posted On

31 Oct, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Help Desk Support, Customer Service, Desktop Hardware, Laptop Hardware, Server Hardware, Desktop Applications, Server Applications, General Network, Network Equipment, Virtualization, Backup and Recovery, Microsoft Office, Cybersecurity, General Database, Audio-Video Support

Industry

Description

Description Requires experience, creativity and multi-tasking to independently and collaboratively achieve department service and support objectives for the Transportation Operations Center. - Responds to Tier 1 & 2 support requests. - Provides exceptional customer service. - Communicates effectively with teammates and customers of varying levels of technical expertise. - Responds to all break/fix requests associated with end user resources. - Configures and deploys new/replacement desktop/laptop computer equipment and peripherals. - Maintains up-to-date project and architecture documentation. - Maintains up-to-date inventory and maintenance records. - Monitors system resources for server/service anomalies. - Resolves connection issues between users and resources. - Maintains detailed change history of changes. - Supports team efforts to improve cybersecurity controls and defenses. - Supports team efforts for threat hunting and mitigation. - Manages time and resource constraints. The Infrastructure Solutions Architect 2 is responsible for effective provisioning, installation/configuration, operation, and maintenance of computer hardware and software and related infrastructure. This individual ensures that system hardware, operating systems, software systems, and related procedures adhere to Commonwealth policies, standards, and guidelines. Responsibilities include systems administration engineering and provisioning, operations and support, maintenance and research and development to ensure continual innovation. Install new / rebuild existing servers and configure hardware, peripherals, services, settings, directories, storage, etc. in accordance with standards and project/operational requirements. Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups. Perform regular security monitoring to identify any possible intrusions. Perform daily backup operations and regular file archival and purge as necessary. Create, change, and delete user accounts per request. Provide Tier III/other support per request from various constituencies. Investigate and troubleshoot issues. Diagnose and recover from hardware or software failures. Coordinate and communicate with impacted constituencies. Apply OS patches and upgrades on a regular basis, and upgrade administrative tools and utilities. Configure / add new services as necessary. Upgrade and configure system software that supports GIS infrastructure applications or Asset Management applications per project or operational needs. Maintain operational, configuration, or other procedures. Perform periodic performance reporting to support capacity planning. Perform ongoing performance tuning, hardware upgrades, and resource optimization as required. Configure CPU, memory, and disk partitions as required. Requirements Help Desk Support--Required 5 Years Customer Service--Required 5 Years Desktop/Laptop/Server Hardware--Required 5 Years Desktop/Server Applications--Required 5 Years General Network--Required 3 Years Hands-On w/Network Equip--Required 3 Years Virtualization--Required 3 Years Backup and Recovery--Required 3 Years Microsoft Office--Required 3 Years Cybersecurity--Highly desired 2 Years General Database--Nice to have 2 Years Audio-Video Support--Nice to have 2 Years

Responsibilities

The Infrastructure Solutions Architect 2 is responsible for the effective provisioning, installation/configuration, operation, and maintenance of computer hardware and software and related infrastructure. This role includes systems administration, operations support, and ensuring adherence to Commonwealth policies and standards.