Overview:

• Full-time, Fixed-Term position until 20 September 2026
• Salary Level HEW 6 + 17% Superannuation and Flexible Working Arrangements
• Based on the Melbourne CBD campus, however, may be required to work and/or be based at other campuses of the University.

About You
The VE Senior Services Officer will work within a shared services framework for Selections & Admissions at the College of Vocational Education. This position is key to delivering high-quality administrative support across College teams, including Planning & Resources, Learning & Teaching Innovation and Quality, Partnerships, and educational delivery support.
The role requires managing complaints and complex customer interactions, effectively handling stakeholders, and drawing on experience in admissions. Responsibilities include coordinating project activities and events, while offering administrative and project guidance across the College.
Excelling in customer service for staff and students, the officer will assist with student lifecycle services, course and program management, information management, events, and process improvements. Additionally, the role involves managing and resolving complex inquiries from staff and students, fostering productive relationships to ensure timely solutions. Admissions experience is a bonus!!

To be successful in this position, you’ll have / you’ll have as a minimum:

• Highly developed interpersonal skills and proven ability to build and maintain strong collaborative working relationships with a variety of internal and external stakeholders.
• Excellent problem-solving skills, including demonstrated experience developing and delivering complex written reports to a high standard and with a high level of attention to detail.
• Experience in providing high quality customer service to internal and external stakeholders and experience managing complex queries in a fast-paced, large scale environment.
• High level communication skills, with a proven ability to communicate effectively with a broad range of individuals and groups from diverse backgrounds.
• Ability to demonstrate flexibility and initiative, by working independently and with limited direction, as well as effectively within a dynamic small team environment.
• Significant administrative experience in planning, organising and prioritising work in a busy environment with multiple and conflicting priorities and competing deadlines.
• Expertise in developing, recommending and implementing changes and improvements to administrative procedures and functions.
• Ability to use information and communication technologies effectively, including Microsoft suite, web and email software and database use.

Qualifications

• Relevant qualification and/or relevant customer service and administration experience.

Please Note: Appointment to this position is subject to passing a Working with Children and National Police Check.
About The College of Vocational Education
The purpose of RMIT’s College of Vocational Education is to empower learners and our industry, community and government partners to succeed in the new world of work. Our five-year strategic roadmap, ALiVE@RMIT, purposefully guides everything we do in vocational education to deliver our vision: to position RMIT as a leading multi-sector provider with global impact and influence.

Led by our Pro Vice Chancellor, the College of VE is reimagining how we deliver vocational education to create unique experiences for our students and partners, so we can:

• lead in practice-based learning
• empower learners for the future of work
• engage industry and community at scale
• grow for impact and influence

The College of VE is delivering impact through transformation that creates long-term change.
Planning and Resources
Our planning and resources function puts the student at the centre of our thinking through a precinct-based approach that delivers the right support where it is needed most. This enables us to deliver a consistent student and staff experience with differentiation between whole of college services and bespoke units or functions. The shared services model which underpins this team is designed to assist with flexible resourcing and service delivery to meet the cadence, requirements and nature of University business.
To Apply
Please submit your CV and covering letter addressing your interest and suitability for this position by clicking on the ‘Apply’ link at the top of this page.
For further information about this position, please see the Position Description hyperlinked below or contact Diana (Talent Acquisition) via email
diana.ruiz@rmit.edu.au
.
Position Description – VE Senior Services Officer
Please note, if you are viewing this advert from an external site, please click ‘apply’ and you will be redirected to RMIT’s Jobs website to access the Position Description at the bottom of the page. Due to recent upgrades, position description links may not work on LinkedIn advertisements.

LI-Hybrid

Applications Close:
24 Aug 2025 11.59 pm
RMIT is an equal opportunity employer committed to being a child safe organisation. We are dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability and age. Applications are encouraged from all sectors of the community and we strongly encourage applications from the Aboriginal and/or Torres Strait Islander community.
At RMIT, we are committed to supporting adjustments throughout the recruitment and selection process, as well as during employment. We actively support and encourage people with disability to apply to RMIT (including alternate formats of application forms). To discuss adjustment requirements, please contact Dani, via
talentsupport@rmit.edu.au or visit our Careers page for more contact information -
https://www.rmit.edu.au/careers
.
We are a Circle Back Initiative Employer – we commit to respond to every applicant

Please refer the Job description for details