TECHNICAL JOB KNOWLEDGE

The level and scope of technical knowledge will be discussed and agreed upon with your manager or team leader.

MAIN PURPOSE OF ROLE

To carry out estimates as specified by insurers/customers ensuring that the vehicle repair can be carried out efficiently and that by doing so a satisfactory profit margin can be generated.
Qualified Staff – Your main tasks will be completed without supervision and include providing direct supervision to non-qualified technicians where applicable.
Non-Qualified Staff – Your main tasks will be completed with direct supervision from a qualified Technician.

MAIN TASKS

• To prepare manual and computerised estimates efficiently and ensure that it conforms to the requirements laid down by the insurance company/customer so that customer care/satisfaction standards are always maintained.
• Order parts (if applicable) ensuring they are supplied correctly, in full and in time for the vehicle’s arrival, which may include returning parts that are incorrect or not required. You are also required (if applicable) to check whether parts received from the supplier, are genuine, non-genuine or second-hand for suitability, before labelling the parts and locating them for future traceability.
• To maintain a file of all estimates undertaken making sure that all work that is not automatically authorised is identified. Ensure that any such work does not commence until authorisation is gained, following up on any unauthorised estimates and reporting reasons.
• Once authorisation has been gained liaise with the body shop personnel and make sure that they understand fully the work to be done as per the estimate. Alternately communicate to the body shop if, by agreement with the insurance company, the vehicle is deemed a “total loss”.
• To be aware of and adhere to all Health and Safety regulations and policies applicable to your position and working environment.

OTHER DUTIES

Due to the size and complexity of the establishment, you will undertake any other reasonable tasks or duties that are deemed to be within your capability, as directed by a senior manager of the Group to whom you have a reporting relationship.