We are seeking a dedicated individual to join GroupM53 Ford Ellesmere Port as a Vehicle Parts Advisor Apprentice. This apprenticeship provides a unique opportunity to learn about vehicle parts management and customer service within the automotive industry. Under the guidance of experienced professionals, the apprentice will develop the essential skills and knowledge required to excel in the role of a parts advisor. This position is ideal for individuals passionate about automobiles, with a keen interest in parts identification, inventory management, and providing exceptional customer support.

Responsibilities:

• Learn to identify and locate automotive parts using electronic catalogs, manuals, and computer systems.
• Assist customers in-person, over the phone, and via email to fulfill their parts requirements and inquiries.
• Collaborate with service technicians and mechanics to ensure accurate parts ordering and timely delivery.
• Receive, inspect, and organize incoming parts shipments, ensuring accuracy and quality control.
• Maintain inventory levels by monitoring stock levels, conducting regular audits, and placing replenishment orders as needed.
• Utilize point-of-sale systems to process transactions, generate invoices, and manage customer accounts.
• Provide product recommendations, technical advice, and pricing information to customers as needed.
• Handle customer complaints and concerns professionally, striving to achieve satisfactory resolutions.
• Uphold company policies and procedures regarding parts sales, returns, and exchanges.
• Participate in training sessions and workshops to enhance product knowledge, customer service skills, and industry awareness.

Working Week:
A standard workweek typically consists of 40 hours, scheduled from Monday to Friday, starting at 8:30 am and ending at 5:30 pm. Nevertheless, the specific working hours may vary depending on the requirements of individual Dealers.
Approximately 20% of your total work hours will be dedicated to ’off-the-job’ training. This is a mixture of online classrooms and face-to-face learning at The Henry Ford Academy in Daventry.
Your Development and Future Prospects:
All of our Apprentices are employed through the Dealer Network and attend week-long block training at our state-of-the-art Training Centre in Daventry.
Block training is complemented by a combination of regular coaching visits from one of our experienced Coaches as well as Virtual Classroom sessions and E-Learning modules.
Throughout your apprenticeship journey, we are committed to nurturing your growth and development, guiding you toward attaining a widely recognized qualification in the motor industry. This qualification serves as a cornerstone for building your career, offering abundant opportunities within our expanding Dealer Network. Upon successful completion of the program, you’ll be well-equipped to advance and transition into new roles.
Qualification:
You’ll achieve a nationally recognised qualification: Level 2 Supply Chain Warehouse and the programme will last for 12 months +12 weeks for EPA (End Point Assessment).
Salary:
Our employers determine the level of pay our learners receive. All employers are required to pay, at least, The National Apprenticeship Wage.

Entry requirements and qualifications:

• Aged 16+
• Grade C/4 or above in Maths and English or equivalent.
• A strong interest in learning about vehicle parts and stock management.
• Excellent problem-solving skills and attention to detail.
• Ability to work independently and as part of a team.
• Strong communication and interpersonal skills.
• Willingness to follow instructions and learn from experienced parts advisors.
• Good computer skills for documentation and communication purposes.
• Working towards or in possession of a valid driver’s license and clean driving record.

Joining our programme as a Vehicle Parts Advisor Apprentice offers a pathway to a rewarding career in the automotive industry. If you’re passionate about vehicles and eager to embark on a fulfilling learning journey, we encourage you to apply and become part of Ford.
Recruitment Process:
Your application will be assessed against the entry and qualification requirements. If suitable, your application will then be processed and you will receive further information by email.
If you do not hear back within 5 working days, please assume your application has been unsuccessful.
Job Type: Apprenticeship
Pay: £7.55 per hour
Work Location: In perso

• Learn to identify and locate automotive parts using electronic catalogs, manuals, and computer systems.
• Assist customers in-person, over the phone, and via email to fulfill their parts requirements and inquiries.
• Collaborate with service technicians and mechanics to ensure accurate parts ordering and timely delivery.
• Receive, inspect, and organize incoming parts shipments, ensuring accuracy and quality control.
• Maintain inventory levels by monitoring stock levels, conducting regular audits, and placing replenishment orders as needed.
• Utilize point-of-sale systems to process transactions, generate invoices, and manage customer accounts.
• Provide product recommendations, technical advice, and pricing information to customers as needed.
• Handle customer complaints and concerns professionally, striving to achieve satisfactory resolutions.
• Uphold company policies and procedures regarding parts sales, returns, and exchanges.
• Participate in training sessions and workshops to enhance product knowledge, customer service skills, and industry awareness