VEHICLE RECOVERY LIAISON OFFICER - CAMBS

Force
Cambridgeshire Constabulary
HIDDEN - Role Type
Police Staff
Contract Duration
Permanent
Contract Type
Part Time
Department
Joint Protective Services
Location
Agile, Headquarters, Huntingdon, Cambs , Stevenage
Grade
Scale 5
Salary
£29,109
Please note, if this is a paid role and the role is part time then the salary quoted will be pro rata based on the hours worked per annum.
Hours / Week
Minimum 18.5hrs per week up to maximum 30hrs per week
Closing Date
02/03/2025, 23:55
Job Description
BCH Road Policing Unit is seeking a Part Time (Minimum 18hrs per week) Vehicle Recovery Liaison Officer (VRLO) who will work in a tight knit team in the Vehicle Recovery Unit (VRU).
The successful candidate will be part of a team that oversees the day to day administration of the Contract Vehicle Recovery Scheme to deliver a quality service for the public and provide the best value for the Bedfordshire, Cambridgeshire and Hertfordshire tri-Force Alliance
The VRU manage and process approximately 18,000 vehicle recoveries per year. You will work for the Vehicle Recovery Unit Manager to ensure staff with the Constabularies comply with Policy, and liaise with Vehicle Recovery Operators and other partner agencies. The role will also include the initial investigation of complaints from solicitors, insurance companies, members of the public and police officers working towards an efficient resolution. You will work as part of a team to facilitate the recovery and storage of vehicles to meet the requirements of the complex legislation and a variety of clients as well as assisting the Vehicle Recovery Unit Manager In making decisions to ensure the lawful disposal of vehicles at the appropriate time.
Due to the nature of the work, there will be occasions when reports and associate imagery will relate to serious and fatal road traffic collisions.

The role will include:

• Liaise with key stakeholders via email, telephone, and mail.
• Resolve complaints
• Managing and authorising payments
• Responding to enquires
• Processing of vehicles
• Disposal of vehicles

What we are looking for:

• A team player – we are a small team of six and our work overlaps one another. It is vital that we play our part in supporting each other with our workloads.
• Able to problem solve - by having an inquisitive mindset as not every scenario is the same. The ability to identify and resolve issues or escalate accordingly.
• The ability to apply quality control and to review large amounts of information for accuracy.
• Effective communicator – be able to communicate at different levels and to all members of the community.
• Integrity – our work is challenging and must be done to the highest standards
• Comply with the Police code of ethics and follow Force Policy and Procedures.
• Good IT skills – to be able to familiarise yourself with and navigate around multiple police systems
• Manage and take ownership of your own workload – must have good oral and written ability

What we can offer:

• Monday to Friday working 8am to 4pm (no weekend working)

Employer pension contributions

• Holiday entitlement of 24 days (29 days after 5 years service)
• Opportunity to learn new skills and build confidence
• Career progression opportunities
• Supportive work environment

• Regular management 1-to-1 support and feedback

  External candidates will not necessarily have understanding or knowledge of the first three entry requirements however, they must demonstrate their willingness and ability to learn this whilst in their probationary period. Comprehensive training will be provided.
  We are based at Stevenage Police Station and Cambridgeshire HQ Huntingdon, so the successful candidate will have the choice, of place of work. Please note, training will be at Stevenage Police Station and will be for the entire probationary period, prior to you working at your desired station.
  If you have any questions about the role please contact Kofi Weekes, BCH Vehicle Recovery Unit Manager by email: kofi.weekes@cambs.police.uk

WHY WORK FOR CAMBRIDGESHIRE CONSTABULARY?

We have gained a reputation as a pioneering and innovative force, responsible for policing a large diverse, multi-cultural population.
If you are looking for a fresh challenge which offers a genuine opportunity to make a real difference to people’s lives, variety and the chance to broaden your experience, then we are the force for you.

IT IS RECOMMENDED THAT YOU DOWNLOAD AND STORE A COPY OF THE ROLE PROFILE AS THIS WILL NO LONGER BE AVAILABLE ONCE THE ADVERT HAS CLOSED.

To enable us to deliver outstanding policing for everyone, we need people from all backgrounds with a range of professional and life experiences so that we are truly representative of our communities.

The role will include:

• Liaise with key stakeholders via email, telephone, and mail.
• Resolve complaints
• Managing and authorising payments
• Responding to enquires
• Processing of vehicles
• Disposal of vehicle