As a Vehicle Technical Specialist, your primary focus will be on ensuring that our customers’ vehicles and drivers remain compliant with regulations and operational for as long as possible. You will play a crucial role in supporting our customers by managing compliance requirements, providing technical support, Part order alternatives and coordinating with garages to expedite vehicle repairs.

ABOUT US

At i247 Group, we provide market leading vehicle maintenance and repair services. Our team is committed to excellence and continuous improvement, ensuring that our customers receive the best service possible. We believe in the power of our People, recognising them as our greatest asset and investing in their growth and well-being.
Passion is the driving force behind every project, as we strive to inspire and make a meaningful impact.
We consistently deliver on time by seeking out solutions and exploring new possibilities.

QUALIFICATIONS:

• Proven experience in a customer service or vehicle technical role, preferably within the automotive, HGV, or transportation industry.
• Strong knowledge of van and HGV compliance regulations and technical aspects.
• CPC qualified desirable but not essential.
• Excellent communication and interpersonal skills.
• Ability to work independently and collaboratively within a team.
• Strong problem-solving skills and keen attention to detail.
• Proficiency in using customer service software and related tools.
• Comfortable working in an office environment.

• Customer Support: Deliver outstanding customer service by responding to inquiries and resolving issues related to fleet compliance, Vehicle Repairs and bookings.
• Compliance Management: Keep abreast of industry regulations and standards to ensure customer vehicles and drivers meet all legal requirements. Provide expert guidance and support on compliance issues.
• Technical Assistance: Offer in-depth technical advice on vehicle, Van and HGV maintenance, repairs, and performance improvements. Assist customers with troubleshooting and resolving technical problems.
• Downtime Reduction: Work proactively to minimize vehicle downtime by coordinating with garages and repair centres to ensure timely and efficient vehicle repairs and maintenance.
• Documentation and Reporting: Maintain accurate and detailed records of customer interactions, compliance checks, and technical support activities. Generate regular reports for internal review and customer updates.
• Part Escalation: Working with garages, manufacturers, and different stakeholders to expedite parts for vehicle repairs.
• Collaboration: Partner with sales, maintenance, and regulatory teams to ensure seamless service delivery and high levels of customer satisfaction.