JOB DESCRIPTION:

As a Vehicle Technician within our Warranty Team, you will be focusing on fast-tracking vehicles that may need minimal work or diagnosis. Your duties will include road testing vehicles with customers to identify and verify problems, fitting minor parts and trims, and code readings vehicles. This is not a typical vehicle technician role as you will be customer facing and working directly with the Warranty Team to fast-track customers through the diagnosis process and undertake any minor repairs ensuring customer waiting times are kept to a minimum. As the role is customer-facing, effective communication skills are imperative.

• Conduct thorough diagnostics on customer vehicles to identify issues promptly.
• Perform road tests with customers to identify and verify vehicle problems.
• Fit minor parts as necessary to complete repairs.
• Utilising our suite of diagnosis equipment to accurately diagnose vehicle issues accurately.
• Maintain accurate records of diagnostics, repairs, and parts used.
• Communicate effectively with customers to explain diagnosis, repair processes, and any additional recommendations.