Job Title: Vending / Field Service Engineer
Location: Loughborough and surrounding areas
Salary: Competitive
Job Type: Permanent, Full Time
Schedule: Day shift, Monday to Friday, Weekend availability
Work Location: In Person

ABOUT US:

Broderick’s are a vibrant, successful and growing family-run business. We do things in different ways and we have jobs like no others! We welcome new ideas and proactivity to grow together, us as business and you as professional.

PERSON SPECIFICATION & QUALIFICATIONS

• Minimum of 2 years technical and mechanical engineering experience essential, vending Industry experience preferred
• Basic electrical understanding and experience essential, advanced electrical engineering desirable
• Certifications and/or qualifications preferred in the following areas: Engineering/Mechanical/Electrical/Health & Safety/Quality/IT including electrical safety and PAT testing
• Excellent communication skills with a focus on customer service
• Excellent IT skills essential
• Digital media experience an advantage
• A problem solver with a can-do approach
• A good team player who strives to deliver company goal and objectives
• Self-motivated, able to respond and adapt promptly and easily to change, with a positive attitude and approach
• Industry manufacture experience an advantage but full training will be provided

Experience:

• Electrical engineering: 1 year (preferred)
• Mechanical engineering: 1 year (preferred)
• Vending engineering: 1 year (preferred)

Licence/Certification:

• FULL, UK CLEAN DRIVING (required)

This role will be based over 5 days, Monday to Friday between 8:30 and 17:00 (40 working hours). Flexibility may also be required to work occasional overtime, for example, weekends and at different national sites to meet the operational needs of the business.

ABOUT THE ROLE:

We are now recruiting for an Engineer to look after our machines in Loughborough and surrounding areas. This role will appeal to a self-motivated individual who is proactive and works well under pressure. You will be customer focused and able to work towards agreed SLAs to enable you to offer the highest level of customer service.

RESPONSIBILITIES:

You will be responsible for the service and maintenance of our vending machines with the following;

• Respond to machine faults/failures within agreed SLA
• Focus and accountability on quality, standards and continual improvement
• Working closely with the operations team to ensure delivery of excellent customer service
• Train staff on DIY sites showing them the operational features of the equipment/machines once installed
• Communicate with the Service Desk on ensuring the completion of calls and update the in-house system working towards a first-time fault resolution
• Support with site surveys and machine installations when applicable
• Be smart and presentable at all times with a flexible approach to work
• Provide cover to other areas as required by service desk to cover for holiday/sickness