Vendor & Business Resolution Senior Specialist at The businesses of Merck KGaA, Darmstadt, Germany

San Juan, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

14 Mar, 26

Salary

0.0

Posted On

14 Dec, 25

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Accounts Payable, Vendor Management, P2P Operations, Escalation Management, Stakeholder Management, Problem-Solving, Negotiation, Conflict Resolution, Leadership, Communication, Excel, PowerPoint, Ticketing Systems, Root Cause Analysis, Continuous Improvement, Audit Support

Industry

Pharmaceutical Manufacturing

Description

Your Role: As a Vendor & Business Resolution Senior Specialist, you will serve as the escalation point for high-priority, business-critical issues raised by key vendors, stakeholders, and senior leadership. You will play a strategic role in managing urgent escalations from critical vendors and ensuring timely resolution through cross-functional collaboration. This role demands exceptional communication skills, business acumen, and an ability to lead resolution efforts across global teams and complex P2P processes. Key Responsibilities: • Act as the main point of contact for critical escalations and urgent issue resolution involving strategic vendors and business stakeholders. • Lead root cause analysis and develop corrective action plans to prevent recurring issues. • Collaborate closely with P2P, Procurement, Finance, IT, and Compliance teams to resolve cross-functional issues. • Represent the P2P function in high-level discussions with key vendors, leadership, and business partners. • Monitor SLA performance for critical issue resolution and identify areas for improvement. • Drive continuous improvement initiatives focused on vendor experience and operational efficiency. • Support audit and compliance reviews related to vendor management and invoice resolution. • Provide coaching and support to junior resolution specialists and act as a mentor in complex cases. Who You Are Experience: • 10+ years of experience in Accounts Payable, Vendor Management, or P2P operations. • Proven experience managing escalations and working with VIP stakeholders. • Solid understanding of invoice processing, P2P systems, and ERP platforms (e.g., SAP, Oracle). Skills: • Excellent problem-solving, negotiation, and conflict resolution skills. • Strong leadership presence and stakeholder management abilities. • Outstanding written and verbal communication skills. • Ability to thrive in a fast-paced, high-pressure environment. • Proficiency in Excel, PowerPoint, and ticketing systems.

Responsibilities

The Vendor & Business Resolution Senior Specialist acts as the main point of contact for critical escalations and leads resolution efforts across global teams. This role involves collaborating with various departments to resolve urgent issues and drive continuous improvement initiatives.