Vendor Governance & Oversight Manager at AMP Limited

Sydney, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

12 Jul, 26

Salary

0.0

Posted On

13 Apr, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Vendor governance, Risk management, Regulatory compliance, CPS230, Wealth management, Stakeholder management, Performance monitoring, Contract management, Audit support, Process improvement, Financial services, Strategic planning, Data analysis, Reporting, Leadership, Communication

Industry

Financial Services

Description

If you live in Australia or New Zealand, you’ve likely heard of AMP. But at a time when society is changing, we are too. We’re now a nimbler business with new leadership and thinking. For us, these are exciting times. There’s a real potential for big thinkers to help us redefine what financial services could be. And turn our legacy into something even more positive and powerful for the future. Help people create their tomorrow, while you create yours We help people with their banking, super, retirement and finances. Through upturns, downturns, recessions, and major life transitions. Every day, we help people see and make more of their financial potential, so that they can create their tomorrow. And we’ve been doing it for over 170 years. If we do our job well, we genuinely add to the prosperity of our country and its people. Platforms is a growth business for AMP, and as such, is supported by a substantial investment in projects. It exists in a very competitive market, and a robust regulatory environment, which requires regular reviews of strategic direction and operational emphasis. The target segment for Platforms is mass affluent through the advised channel, with some service provided directly to clients that become unadvised. This role is responsible for ensuring clear ownership of vendors, adherence to regulatory requirements and the establishment of effective oversight processes. The role will provide comprehensive vendor governance insights and reporting to boards and risk committees to support transparency and performance monitoring. This role will also diagnose current state, identify gaps and set up processes and the future operating model to establish a fit for purpose Vendor governance for Platforms, including incorporating the changes from CPS230. How will you make an impact * Conduct a thorough diagnostic of the current vendor governance framework complying to regulatory requirements including CPS230 requirements. Identify gaps, develop and implement a comprehensive plan to address identified gaps, enhance the overall vendor governance framework and ensure outcomes are operationalised within Platforms BAU. * Establish clear ownership and accountability for vendors across Platforms, overseeing performance through effective SLAs, KPIs and contract arrangements in partnership with Procurement. * Identify, assess and manage vendor-related risks through ongoing risk assessments, due diligence, controls testing and remediation. Respond to internal and external audits and complete compliance assessments. * Maintain compliance with regulatory obligations and internal policies, monitoring regulatory changes and updating governance processes as required, including developing and implementing policies. * Actively perform and participate in due diligence process including controls testing, respond to internal and external audit and complete compliance assessments. * Deliver clear and timely vendor governance reporting, including dashboards and insights on performance, risk and compliance to support transparency and decision-making. * Support RFP processes for new service providers, including shortlisting, response evaluation and preparation of formal reports for governance, audit and Board requirements. * Provide training and development opportunities across Platform to enhance their skills and knowledge in vendor governance and risk management. * Act as the key point of contact for vendor governance matters, partnering with internal stakeholders to drive alignment, and uplift capability through targeted training and guidance. What you will bring to the role * Ideally at least 5 years’ experience in relevant professional role and working across a fast paced, customer/client service orientated team environment and/or financial service industry and driving a collaborative, high performance culture * Competent understanding and experience of wealth management and end to end business operations * Intermediate technical experience in managing vendor relationships and driving performance improvements in wealth management and end to end business operations * Competent understanding of risk management and the risks inherent in using service providers and oversight of service providers as required by APRA CPS230, AI Governance Framework, Modern Slavery, Privacy Standards and Cyber Assurance. * Understanding of competitors propositions and Superannuation/Investment industry trends, as they relate to the wealth management, in particular platforms environment. * Understanding of the regulatory and compliance regime for financial services. * Relevant tertiary qualifications in business, finance or a related discipline or preparedness to undergo studies in business or finance desirable * Strong stakeholder management and communication skills and the ability to influence and collaborate with senior leaders. Demonstrated ability to drive change and implement process improvements. * Proven capability of accomplishment and experience in delivering continuous improvements initiatives working across functional business teams to influence change strategies and drive implementation of business improvements and outcomes Who you are You are a confident and credible influencer, able to engage peers and senior leaders to drive outcomes in a complex, matrixed environment. You bring well‑developed relationship‑building and stakeholder management capabilities, communicating clearly and effectively across written, verbal and virtual channels to partner with others and support delivery. You apply sound judgement and a customer-first mindset to day-to-day decision making, creating positive outcomes while fostering a supportive environment for team members. You are comfortable setting clear goals, leading through others, and using effective leadership and coaching to drive performance and results. You are analytical and adaptable, able to work through complex issues and identify practical solutions that improve ways of working. Highly organised with close attention to detail, you thrive in agile, fast-paced environments and demonstrate flexibility to step beyond your immediate remit when needed to support broader business outcomes. Why we think you’ll love working at AMP Doing what we’ve always done is not an option, so your clever ideas will get airtime here. You’ll be encouraged to speak up and try new things. If they don’t work, we move on – better for it. We know there’s no one way of doing things. So, you won’t have to sacrifice who you are or how you work to fit in here. We’re inclusive and flexible in many of the ways you’d expect. And in some of the ways you wouldn’t. As long as your health and wellbeing come first - at home and at work. In fact, most of what makes AMP such a welcoming, enjoyable place to work are our people. Wherever you go, you’ll find moments to connect, feel valued and do meaningful work. Whether it’s through our first-class leaders who are invested in you and your success. Through year-round opportunities to volunteer, fundraise and give back to the community. Or in the everyday challenges you face as we work together to strengthen this great organisation. Challenges that will stretch you, amplify your potential and compound the impact you have. We believe in the power of inclusion and diversity We’re dedicated to fostering inclusion, diversity, and a warm feeling of belonging at AMP. It sparks creativity, ignites innovation, and turns up the dial on the quality of our decisions and performance. This not only makes our workplace more engaged, but also leads to better connections with our customers. We're your allies in the search for the perfect fit - when you apply, let us know how we can support you to put your best self forward during our selection process. We're also committed to enhancing employment opportunities for Aboriginal and Torres Strait Islander people, so we enthusiastically encourage candidates from these backgrounds to apply and explore our Reconciliation Plan on our website. Ready to create your tomorrow? If you’re someone who sees opportunity where others see challenge, come and work with us in smart, progressive ways as we transform an iconic Australian brand for the future. And, through a series of career-defining moments, create your own tomorrow. Don’t procrastinate! We review applications when we get them, and if we discover the ideal candidate, we may close the role earlier than the advertised close date. Looking forward to meeting you.

Responsibilities

The role is responsible for establishing and overseeing a robust vendor governance framework, ensuring compliance with regulatory requirements such as CPS230. It involves managing vendor performance, identifying risks, and providing comprehensive reporting to boards and risk committees.