Vendor Performance Manager (OSA/KPI) (Atlanta, GA or Nashville, TN) at Oracle Risk Management Services

, , United States -

Full Time

Start Date

Immediate

Expiry Date

08 Aug, 26

Salary

178100.0

Posted On

10 May, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

KPI Governance, Vendor Performance Management, Root Cause Analysis, Data Analysis, SLA Management, CAPA Processes, Performance Scorecards, Data Integrity, Stakeholder Management, Operational Judgment, Reporting Frameworks, Trend Analysis

Industry

IT Services and IT Consulting

Description

Job Summary The Vendor Performance Manager (OSA/KPI) is responsible for owning and executing the portfolio-wide OSA/SLA performance framework and KPI governance across portfolio and all relevant critical service providers. This role ensures consistent, accurate, and actionable performance measurement across vendors, enabling timely identification of risks and driving performance improvement outcomes. As an IC4, this role applies strong analytical rigor and operational judgment to translate performance data into insights, support root cause analysis, and drive structured corrective actions in partnership with cross-functional stakeholders. The position plays a critical role in maintaining service reliability and performance consistency across data center operations. Key Responsibilities * Own and maintain KPI taxonomy, definitions, threshold logic, and governance standards across all vendors and campuses. * Develop, validate, and publish monthly performance scorecards, including clear narratives, trend analysis, and risk identification. * Monitor KPI performance and proactively detect deviations, triggering threshold-based escalations where required. * Support and coordinate Corrective and Preventive Action (CAPA) processes, ensuring structured tracking, quality of actions, and timely closure. * Perform root cause analysis (RCA) on performance issues and partner with stakeholders to translate findings into actionable improvements. * Ensure consistency and comparability of performance metrics across providers through standardized reporting frameworks. * Maintain high data integrity and partner with systems/tools teams to improve automation, reporting efficiency, and data reliability. * Contribute to the development of performance dashboards and automated alerting mechanisms to enhance visibility and responsiveness. * Partner cross-functionally with vendor management, operations, and category teams to align on performance expectations and remediation priorities. Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life-saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives. True innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing a workforce that promotes opportunities for all with competitive benefits that support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs. We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com [accommodation-request_mb@oracle.com] or by calling 1-888-404-2494 in the United States. Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

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Responsibilities

Own and execute the portfolio-wide OSA/SLA performance framework and KPI governance across critical service providers. Develop performance scorecards and lead root cause analysis to drive structured corrective actions and service reliability.