Vendor Performance Officer - Bangalore at Etihad Airways Australia

Bengaluru, karnataka, India -

Full Time

Start Date

Immediate

Expiry Date

04 Feb, 26

Salary

0.0

Posted On

06 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Vendor Management, Performance Monitoring, Financial Analysis, Strategic Planning, KPI Achievement, Contract Development, Service Level Agreements, Operational Improvement, Policy Implementation, Communication, Change Management, Training Development, Customer Service, Six Sigma, COPC Implementation

Industry

Airlines and Aviation

Description

Act as an Etihad representative, facilitating communication between Etihad entities Ensure financial and performance targets are met, in line with budget and Etihad standards Monitor overall performance of vendor services and operational units Oversee the day-to-day deliverables of one or more unit of operations Contribute to strategic planning and execution, providing support to ensure correct FTE for optimum performance, to enhance profitability, productivity, and efficiency Empower vendors to consistently achieve KPIs, providing incentives, using feedback to enhance processes Contribute to the development of vendor contracts, providing input on vendor requirements Collaborate with internal stakeholders to define service level agreements (SLA) with vendors. Analyse vendor performance to identify trends, issues, and areas of improvement. Prepare and review financial and/or operational analysis and reports for key stakeholders up to senior level, on a daily/weekly/monthly basis .Participate in monthly and quarterly meetings with the vendors and Senior Leadership team . Investigate processes and present improvement measures, signing off actions or escalationDevelop and implement policies and procedures in line with Etihad corporate policies Ensure all Etihad policies and procedures are adhered to including but not limited to, Security, HR, Operations, formally reporting any known infringements . Ensure effective communication with the core operations team, to inform on operational performance and feedback . Manage change for operations, ensuring teams have the correct information and communicatio. Ensure training is fit for purpose, inputting and validating content, ensuring vendors are using correctly University graduate 3+ years of management experience in an inbound/outbound Contact Center (essential) Experience in customer service Experience in travel sector Six Sigma Green Belt (Black Belt is an advantage) COPC implementation leader

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Responsibilities

The Vendor Performance Officer will act as a representative for Etihad, ensuring communication between entities and monitoring vendor performance to meet financial and operational targets. They will also contribute to strategic planning and oversee day-to-day operations to enhance profitability and efficiency.