Vendor Returns Specialist (m/w/x) at AUTODOC SE

Szczecin, West Pomeranian Voivodeship, Poland -

Full Time

Start Date

Immediate

Expiry Date

25 Jul, 26

Salary

0.0

Posted On

26 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Returns management, Reverse logistics, Supply chain operations, Vendor management, Negotiation, Data analysis, Excel, KPI analysis, Root cause analysis, Reporting, Issue resolution, Relationship management, Compliance, Logistics

Industry

technology;Information and Internet

Description

Company Description AUTODOC is the largest and fastest growing auto parts ecommerce platform in Europe. Present across 27 countries with around 6,000 employees, AUTODOC generated revenue of over €1.8 billion in 2025, supplying more than 9.3 million active customers with its millions of vehicle parts and accessories for car, truck, and motorcycle brands. Curious minds, adventurous experts and tech-savvy professionals - one team, one billion euros revenue. Catch the ride! Job Description Managing goods return process for suppliers; Negotiating and agreeing on the logistics of returns, including pickup schedules and transportation methods with suppliers; Providing clear instructions to the warehouse team regarding the packing, shipping, or disposal of non-conforming goods; Managing technical warranty claims and tracking deposits related to returnable packaging or specialized items; Preparing regular reports on return volumes, supplier error rates, and financial recoveries; Creating detailed return protocols, maintaining accurate electronic evidence of all transactions, and ensuring the timely closure of return orders; Qualifications Bachelor’s degree in supply chain management, Business Administration, Operations, Finance, or a related field (or equivalent practical experience); 2+ years of experience in returns management, reverse logistics, supply chain operations, or vendor management; Business fluency in English & Polish, fluency in German or Russian is a plus; Understanding of vendor agreements, return policies, credit recovery, and compliance requirements; Proven ability to analyze KPIs, conduct root cause analysis, and translate data into actionable improvements; Strong vendor-facing skills, including issue resolution, negotiation, and relationship management; Advanced Excel or data analysis skills; ability to build reports, track trends; Proactivity and a focus on development to implement new solutions that streamline the flow of goods and information; Additional Information Competitive salaries based on your professional experience; Stable employment in a fast-growing international company; A cafeteria benefits system that lets you choose from options such as life insurance, private medical care, a sports card, cinema tickets, and more; Guaranteed 26 vacation days per calendar year, regardless of seniority; An extra day off to celebrate your birthday; Mental Wellbeing Program – free and confidential mental and physical health support services for you and your immediate family, covering a wide range of personal and work-related issues; AUTODOC corporate discount for purchasing car parts at special rates for personal use; Opportunities for advancement, further training (over 650 courses on soft and hard skills available on our e-learning platform), and coaching; Free English, German, and Polish language classes. Time Type: Full time

Responsibilities

The specialist will manage the goods return process, including coordinating logistics with suppliers and providing clear instructions to the warehouse team. They are also responsible for tracking warranty claims, preparing performance reports, and maintaining accurate documentation of all return transactions.