REQUIRED AND DESIRED SKILLS

• High school diploma or GED certificate required.
• 2+ years of experience in customer support, vendor relations, or client success.
• Occasional travel required for company meetings, client engagements, and industry events (up to 10%).
• Familiarity with government procurement processes is highly desirable.
• Strong communication skills—both written and verbal—with a clear, professional tone.
• Proficiency in web browsers, Microsoft Office, Google Workspace, and CRM/ticketing tools (e.g., Zoho, Salesforce).
• Ability to explain technical concepts in a simple, user-friendly way.
• Self-starter with excellent time management and multitasking abilities.
• Comfortable working independently in a remote or hybrid environment.
• Ability to work both autonomously as well as within a team in a remote work environment.
• As a requirement, all candidates must be physically based in the United States and able to legally work for any employer.

ABOUT THIS ROLE

The Vendor Success Specialist is passionate about helping others succeed and thrives in a fast-paced, client-focused environment. As the go-to expert for vendors, suppliers, and contractors using our e-procurement platform—guiding them through onboarding, training, and ongoing support, the Vendor Success Specialist plays a key role in ensuring a seamless and positive experience for our vendor community, particularly in the public sector space.
Note: Applicants for this position must be able and available to cover hours in the Pacific/Mountain time zones.

ROLE RESPONSIBILITIES

• Provide responsive, friendly, and solution-oriented support to inbound vendors via phone, email, and online ticketing systems.
• Guide vendors through registration, bid submission, compliance documentation, and other platform functions.
• Partner with Client Partnership team at a support level to assist in client touch and general response.
• Conduct live and recorded webinars, training sessions, and vendor workshops.
• Troubleshoot technical issues and escalate complex problems when necessary.
• Maintain accurate records of vendor interactions and resolutions in the support system (e.g., Zoho).
• Collaborate with internal teams to improve vendor experience and streamline support processes.
• Assist in the creation of training materials, FAQs, and knowledge base content.
• Participate in product testing and provide feedback to the product team.
• Represent the company at industry events, conferences, and vendor outreach sessions.
• Support proposal writing, RFP/RFI participation, and contract review as needed.
• Additional related duties as assigned by leader.
  Requirements: