OVERVIEW

A Vendor Support Executive’s core responsibility is to manage and develop existing relationships with our key clients. As part of the vendor team, you are accountable for all elements of the sale process for your own client portfolio, including agreeing reserve prices, recommending value adding refurbishment, stock management, pre and post sale reporting, sale programme management and looking for opportunities to grow the volume offered at G3 for your accounts.
By identifying value adding service opportunities, you will seek to ensure that all avenues to maximise vehicle ‘sale-ability’ are explored and offered to the vendor. This will include but it is not limited to upgraded valets, replacement items (keys, batteries etc) smart repairs and refurbishment, alongside obtaining V5’s and service history wherever possible.
Liaising with cross business functions your will need to ensure that all client SLA’s and KPi’s are achieved including any agreed reporting and that we are consistently looking to offer a first-class customer experience.
By creating, maintaining and updating all client onboarding, guides and processes, you will actively promote and implement process improvements and share best practice with both the wider team and the vendor.
As the first line of communication for our sellers you will be expected to identify any issues or concerns and raise these to General Manager in order to continue to respond to the customer’s expectations at all times

Please refer the Job description for details