Venue Assistant at City of Parramatta External Careers Site

Sydney, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

28 Jun, 26

Salary

91067.29

Posted On

30 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Interpersonal Skills, Communication, Problem-Solving, Prioritization, Organizational Skills, Venue Hire Administration, Ticketing, Room Setup, Correspondence Management, Liaison, Administrative Tasks, Facility Presentation, Safety Monitoring, Data Collection

Industry

Government Administration

Description

At a glance Work type: 35 hours per week. Salary: $82,692.71 to $91,067.29 plus 12% superannuation. Employment Type: Permanent Full Time. Closing date: 9pm, Monday 6 April 2026 The City of Parramatta is going through unprecedented change and transformation as we grow and transform into a Global City. The intensity of growth and investment in City of Parramatta means that Council, their partners, and community have a once-in-a-generation opportunity to shape the City’s future and ensure it is culturally, socially, environmentally, and economically sustainable. About the role This position is responsible for welcoming and assisting visitors and venue hires at the Wentworth Point Community Centre and Yarra Community Centres as well as working as required across Council’s community hubs network delivering outstanding customer service and directing visitors and venue hires to spaces around the facility. The Venue Assistant works on a rotating roster and is able to work in a fast-paced environment whilst maintaining composure and delivering outcomes of the highest quality while having a high standard of customer service and presentation. On a daily basis you will: * Act as the first point of contact for customers, providing a welcoming presence, managing enquiries and complaints. * Serve as Centre Host by providing facility and Council information, directions, program and booking details, inductions, and connecting visitors with relevant activities and services. * Administer venue hire processes, support programming through ticketing and registrations, assist with room setup/pack down, monitor onsite activities, and undertake operational tasks. * Maintain booking and ticketing systems, support events and program listings, manage correspondence across multiple channels, liaise with contractors and suppliers, and assist with day‑to‑day administrative tasks. * Ensure high standards of presentation, cleanliness, and safety; report maintenance and risks; contribute to data collection and service improvement initiatives About You The successful candidate should have excellent communication and interpersonal skills to provide high quality customer service. You will also bring the below essential requirements: * Recognised tertiary qualifications in Customer Service, Tourism, Retail, Events or related industry, or demonstrated equivalent industry experience. * First Aid Certificate * Sound problem-solving skills and ability to prioritise visitor needs and tasks. * Strong organisational skills and the ability to prioritise own workload What’s on offer We are offering a full time permanent opportunity with an attractive remuneration from $82,692.71 to $91,067.29 plus 12% superannuation. In addition City of Parramatta also offer excellent employee benefits which include: * 14 weeks paid parental leave * Access to Long Service Leave after 5 years * Significant leave benefits (up to 12 days flexi-time, 3 additional leave days at Christmas, 15 days sick/personal leave, 2 days health and wellbeing leave per year) * Learning and development opportunities * Health and Wellbeing programs (Fitness Passport, flu shots, etc.) Want to know more? Further information regarding the requirements of this role can be found in the attached Position Description [https://copauehrmspd.blob.core.windows.net/pds/Venue Assistant - WPCCL Reviewed Final PD 31.1.25 (002).pdf]. Review our Values Flyer [https://copauehrmspd.blob.core.windows.net/pds/3965_Parramatta Values_1pager (1).pdf] [https://copauehrmspd.blob.core.windows.net/pds/Our Values and Behaviours (1).pdf]which outlines Council's core values and behaviours. Alternatively for a confidential discussion please contact our Recruitment team on email Recruitment@cityofparramatta.nsw.gov.au [Recruitment@cityofparramatta.nsw.gov.au] How to apply Candidates MUST apply online. Please attach a Cover Letter addressing the requirements of this role. Applications close 9pm, Monday 6 April 2026 and will not be accepted through any other medium. Prohibited persons as defined under the NSW Child Protection Act are not eligible to apply. A copy of a valid Working with Children Clearance must be presented at Interview.  This position requires the preferred candidate to undergo a Criminal History Records check. A criminal history does not necessarily disqualify a prospective candidate from selection.  The City of Parramatta supports a Drug and Alcohol-free working environment and employees may be subject to random testing as a result. Inclusion, Diversity and belonging lies at the heart of how we recruit at the City of Parramatta. We continue to commit to creating a diverse and inclusive workplace and hire great people with a wide variety of skills, experiences, and backgrounds. We invite candidates of all ages, people with disability, Aboriginal and Torres Strait Islander Peoples, women, ADF veterans, LGBTIQA+ and other culturally diverse groups. We are committed to making reasonable adjustments to provide a positive, barrier-free recruitment process and supportive workplace. Please note you must be an Australian or New Zealand citizen or a permanent resident in Australia to apply for this position. Applicants holding valid visas may be considered for Casual or Term contracts subject to their visa work conditions.

Responsibilities

This position serves as the first point of contact for customers at community centers, providing welcoming assistance, managing inquiries, and directing visitors to relevant services and spaces. Daily tasks include administering venue hire processes, supporting programming, monitoring onsite activities, and handling administrative duties like system maintenance and correspondence.