We are seeking a Venue General Manager to take the lead in the operations and delivery of the Beyond Van Gogh: The Immersive Experience at our venue in Scottsdale, AZ. This is a unique, hands-on role with a heavy focus on delivering the Guest Experience, venue operations and team leadership in a busy, high-volume environment. You will mentor and guide your team and communicate the ultimate vision of the exhibition to deliver the highest quality of service. As well, your role will actively work to control costs, oversee the venue’s operational functions, efficiently manage the day-to-day operations of the Exhibit and maximise productivity.

DESIRED SKILLS & EXPERIENCE:

• Organizational Team building and interpersonal skills a must.
• Visionary leader with the ability to provide steadfast guidance to all departments.
• Strong conflict resolution and decision-making skills.
• Proven success in leading, training and motivating teams.
• Strong ability to plan, execute, and prioritize tasks.
• Personnel management including but not limited to recruitment, scheduling, timesheets, labour law compliance.
• Demonstrates high personal integrity, business ethics and takes every opportunity to promote the venue.
• Strong business acumen.
• Post secondary diploma/degree in Business or Hospitality considered an asset.
• Past experience in Hospitality, Cinema Management or Event Management is desirable.
• Hold an Arizona Title 4 Certificate of Completion and a Management Training Certificate for alcohol licensing.

Other:

• Knowledge of ShowClix, Fever Ticketing, WhenIWork or Square POS software packages a great asset, although training will be provided.
• Some knowledge of AV equipment operations would be beneficial but is not required.
• Superior verbal and written skills an asset.

• Recruitment and scheduling of event staff.
• Lead staff of 30+ members - FOH Operations, Retail Staff, Housekeeping and Exhibit Docents.
• Communicate the vision to all team members and lead by example.
• Accountable for the day-to-day operations of the venue including general maintenance, staffing, cost controls, staff training, and active daily floor management.
• Build and maintain positive venue relations.
• Maintain the landlord relations to ensure a smooth operation.
• Implement quality control ensuring event staff are performing all described duties with exceptional guest experience in mind.
• On site customer relations and critical thinking.
• Limited on-site ticket management, working closely with a remote CSR team.
• Preparing company reports such as daily show reports on merch, daily ticketing reports, payroll submission to HR & accounting team.
• Maximize employee productivity, ensure compliance and consistent execution of company Policies & Procedures and established Best Practices.
• Ensure accuracy and timeliness of payroll and company records.
• Oversight of all F&B operations in conjunction with a Food & Beverage/Merchandise Manager, compliance with alcohol licensing and local alcohol sales laws.
• Manage all personnel, product and merchandising functions, business processes and merchandise results.
• Direct and motivate all teams to provide unparalleled, spirited service to all customers, generate sales and profit, minimize losses, and ensure the event is visually distinctive and impeccably maintained.
• Create an environment which is spirited and results-driven.
• Liaise with and maintain an excellent working relationship with the venue management.