YOUR ROLE AT A GLANCE:

You’ll be the driving force behind daily operations, team leadership, and the overall guest experience. With a proactive, people-first approach, you’ll work across all departments — dining, bar, events and gaming — to ensure the venue runs like a well-oiled (and high-energy) machine.

YOUR KEY RESPONSIBILITIES:

• Champion the guest journey — lead service initiatives that delight patrons and inspire your team to go above and beyond.
• Oversee front-of-house operations, team presentation, service standards and compliance across all trading areas.
• Manage team performance, onboarding, and training — create a culture of growth, ownership, and accountability.
• Work closely with the kitchen team to deliver seamless service and a united guest experience.
• Lead the implementation of marketing campaigns, promotions, and upselling strategies that boost engagement and drive revenue.
• Ensure compliance with RSA, RCG, WHS and all regulatory standards.
• Proactively monitor forecasts and staffing needs — balance efficiency with service excellence.
• Portfolio may include bar, restaurant or events.