Venue Manager - Mountain Goat at Asahi Beverages

Melbourne, Victoria, Australia -

Full Time

Start Date

Immediate

Expiry Date

29 Sep, 26

Salary

0.0

Posted On

01 Jul, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Venue Management, Team Leadership, Operational Performance, Financial KPI Management, Customer Experience, Staff Recruitment, Performance Management, Stakeholder Management, Event Planning, Compliance Management, RSA Compliance, WH&S Compliance, Community Engagement, Budgeting, Stock Management, Rostering

Industry

Food and Beverage Services

Description

Your Impact This is an opportunity to take ownership of a high-energy, iconic venue and bring the Mountain Goat experience to life, at our brewery in Richmond. As Venue Manager, you’ll lead from the front, driving exceptional service, strong operational performance and a vibrant, community-first atmosphere locals love. You’ll play a key role in shaping the customer experience, growing the venue’s presence, and building a high-performing team. Key Accountabilities: * Lead day-to-day venue operations, ensuring service, compliance, ambience and standards are consistently delivered * Manage rosters, stock and operational efficiencies to achieve KPIs across labour, COGS and customer experience * Oversee bookings, large group events and brewery tours, ensuring seamless execution * Drive continuous improvement of the guest experience across food, beverage and service * Collaborate with marketing, brewing and stakeholders to deliver brand initiatives and events * Lead, coach and develop a high-performing team, including recruitment, onboarding and performance management * Handle escalations and resolve customer or team issues in a timely and professional manner * Build strong relationships within the local community to grow the venue profile * Identify and implement opportunities for business growth and increased trade * Maintain full compliance with RSA, licensing, WH&S and company policies About You: * Proven experience managing a fast-paced hospitality venue * Strong leadership capability, with experience building and developing high-performing teams * Commercially savvy, with a track record of achieving operational and financial KPIs * Passion for hospitality, with a genuine love for beer, food and creating great customer experiences * Self-motivated, resilient and adaptable, with the ability to thrive in a dynamic environment * Excellent communication and stakeholder management skills * Hands-on, proactive and solutions-focused approach * Strong organisational and time management skills, with the ability to juggle competing priorities * Experience with events, community engagement and brand activations highly regarded * Relevant hospitality qualification or equivalent experience

Responsibilities

Lead day-to-day operations of the brewery venue, ensuring high standards of service, compliance, and customer experience. Manage financial KPIs, staff development, and community relationships to drive business growth.