Venue Manager St Huberts at TWE Global Careers

Coldstream, Victoria, Australia -

Full Time

Start Date

Immediate

Expiry Date

23 Apr, 26

Salary

0.0

Posted On

23 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Sales Aptitude, Team Leadership, Coaching, Wine Knowledge, POS Systems, Shopify, Communication, Organization, Dynamic, Innovative, Positive, Self-Motivated, Interpersonal Skills

Industry

Description

About us Treasury Wine Estates (TWE) is one of the world’s leading wine companies. We know that it’s the thinkers, makers and doers who have the most impact as we continue to strive towards being recognised as the world’s most admired premium wine company. We are proud of our portfolio of brands that have tremendous heritage, rich quality, and a reputation for excellence across the globe. St Hubert’s, a heritage brand with over 100 years of history with an unrivalled new cellar door experience, restaurant and soon to come Hotel offering. We are looking to build a passionate, engaged, and inspired team, who can work across our two offerings on site, both cellar door and a new “retail experience” never before seen in the region. Treasury Wine Estates has depth across its portfolio and will launch “Notes” a retail arm to the St Hubert’s Precinct drawing inspiration from its heritage brands across Victoria and beyond. We will also breathe life into a new “instore label” showcasing emerging varietals. About the role: 12-Month Fixed Term Opportunity The Venue Manager is responsible for the end to end, day to day running of the cellar door space, Notes retail space, and all hospitality offerings within our St Hubert’s cellar door. You will oversee (with the help of the Business Manager) all revenue streams, people, and OHS practices to ensure a safe, compliant, and robust business, upholding the values of TWE at all times. This is a front of house role that is responsible for all guest interaction to ensure we are consistently delivering exceptional guest service to the highest standard. The position’s working week includes working weekends and public holidays. Working together with the Business Manager, lead and direct the activities of the Cellar Door and Notes team to achieve or exceed key objectives and targets, including total revenue and gross profit, wine club enrolments and conversion and customer acquisition Assist in the development and execution of business plans that align with consumer marketing brand plans. Create a culture of excellent and consistent customer service – to every guest every time Ensure guests are consistently serviced in a professional, courteous, efficient and above all friendly manner. Hire, train, schedule and manage cellar door and Notes team members to achieve results Inspire the team to increase sales and generate positive experience for all guests Demonstrate strong leadership. Coach team members in all aspects of performance, always set a positive example. Hold the team to the highest level of wine knowledge and sales service standards Manage open and closing of property with business manager and tasting bar supervisor. Help ensure all processes, RSA and TWE policies are adhered to About you With a proven background in direct to consumer sales or customer service you will have solid people leadership experience coupled with a track record of delivering results against targets. Must be dynamic, innovative, positive and a strong team player. Demonstrated excellence in customer service and sales aptitude. Experience in leading teams, with a proven track record of supervising, leading and coaching teams. Strong computer skills, notably MSWord, MS Excel, MS PowerPoint, Outlook, and calendar. Must have strong foundations in POS systems and Shopify. Must be self-motivated, highly organized, and require minimal day-to-day direction. WSET knowledge preferred. Effective communication with all levels of employees and consumers, written and spoken, demonstrating strong interpersonal skills. What’s in it for you Financial Review Boss Best Places to Work winner 2021 Access to the world’s most admired wines through our employee product allowance Opportunity to build a career across multiple functions (we’re really good at doing this!) Structured development programs to support your health, wellbeing and career “TWEforME Day” – an additional day of leave each year, for you to do you What’s it like to work here? We bring our whole selves, we’re courageous and we deliver together – that’s our DNA. We’re a passionate bunch who enjoy working together, like to have fun and keep things down-to-earth. We’re brave enough and care enough to have the right conversations to get the best outcome and are famous for our can-do attitude. We’re definitely “glass half full” people and see challenges as opportunities and move with pace to achieve our goals. If you’re ready to help us be the world’s most admired premium wine company, please apply now! It takes all varietals! Just like the wide range and variety of brands in our wine portfolio, TWE embraces diversity and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin or on the basis of disability. If you require any assistance to be included in our process, please contact recruitment@tweglobal.com, quoting the job title and reference number. How to apply We move quickly at TWE and continually review applications, so if you don’t want to miss out, apply today. Please note that cover letters are not required (we really mean this!) All applicants will receive an email to invite them to complete online assessments that will cover three areas: personality profile, cultural fit and a cognitive assessment. The assessments should take around 30 minutes in total and you will get a report at the end of it. We will then be in touch ASAP to update you on how your application is progressing. We ask you to try to complete the assessments ASAP – ideally within 24 to 48 hours.

Responsibilities

The Venue Manager is responsible for the day-to-day operations of the cellar door and retail space, ensuring exceptional guest service and overseeing revenue streams. This role includes hiring, training, and managing team members to achieve business objectives.