About you? A Dynamic, flexible and motivating leader – with proactive communication, management and training skills. A keen desire to build a new team. At least two years experience in a management role in a similar or more premium style of venue.

QUALIFICATIONS

• Experience in venue management, event coordination, and hospitality
• Strong leadership and team management skills
• Excellent communication and customer service skills
• Proficiency in inventory management and operational efficiency
• Knowledge of health and safety regulations
• Ability to work effectively under pressure and solve problems promptly
• Strong wine knowledge is a plus
• Oversee daily operations
• Lead, support, and train high-performing teams
• Ensure service standards and guest experiences stay exceptional
• Manage rostering, stock, compliance, and budgets
• Drive continuous improvement across systems and service delivery

COMPANY DESCRIPTION

At Merci Group, we are passionate about delivering exceptional food, beverage, and event experiences. Our portfolio includes iconic venues such as Dunes Palm Beach, a seaside venue perfect for dining and events, and Suki Modern Asian in Mona Vale, known for its modern take on Asian cuisine. Merci Catering & Events offers premium catering services for weddings, corporate functions, and private gatherings, ensuring memorable occasions. Soon, we’ll introduce Moby’s at Whale Beach, adding another exciting coastal dining destination. We are always looking for passionate hospitality professionals to join our dynamic and welcoming team.

This is a full-time on-site role for a Venue Operations Manager based in Whale Beach, NSW. The Venue Operations Manager will oversee day-to-day operations of our venue, ensuring high-quality service and efficiency. Responsibilities include managing staff, coordinating events, maintaining inventory, ensuring compliance with health and safety regulations, and liaising with clients to deliver exceptional experiences. The role requires strong leadership, effective communication, and the ability to solve problems promptly.