Key ResponsibilitiesEvent Operations & Delivery

• Review and approve event function sheets, floor plans, catering requirements, and event specifications
• Act as the senior on-site contact and Duty Manager during live events
• Ensure all event requirements are delivered in line with client expectations and booking agreements
• Approve additional client charges where required and oversee event reporting and feedback
• Conduct venue inspections to ensure all front and back-of-house areas are maintained to a high standard
• Oversee the smooth operational delivery of multiple events and activities

Health, Safety & Compliance

• Act as the senior Fire Warden and responsible person on-site
• Ensure compliance with licensing regulations, health and safety legislation, and venue procedures
• Carry out regular venue walkthroughs to ensure fire exits and access routes remain clear and compliant
• Manage incident reporting, first-aid responses, and escalation procedures
• Coordinate facilities cover and building access arrangements when required

Finance & Administration

• Oversee catering orders, supplier purchasing, and stock control
• Monitor staffing levels, rota planning, and labour budgets
• Ensure agency, casual, and internal timesheets are processed accurately and submitted on time
• Oversee reception functions, visitor management, and delivery procedures

Team Leadership

• Provide leadership, coaching, and day-to-day support to the venue team
• Conduct regular one-to-one meetings and performance reviews
• Manage performance concerns professionally and effectively
• Support front-of-house and reception operations when required
• Promote a positive, collaborative, and customer-focused culture

About You

We're looking for a proactive and organised operations professional who can confidently manage a busy venue environment and lead teams effectively.

You will have:

• Previous experience in venue, events, hospitality, conferencing, or operations management
• Strong understanding of event logistics and operational planning
• Experience managing teams and coordinating multiple priorities
• Knowledge of health and safety, fire safety, and compliance requirements
• Excellent communication and stakeholder management skills
• Strong organisational and problem-solving abilities
• Experience managing rotas, staffing, and supplier relationships
• A flexible and hands-on approach to work