ABOUT US

We are growing fast and looking for exceptional people to join our team and help shape our future.
Working with us means contributing to some of the world’s most innovative music and visual experiences. We are an unconventional, creative company where we value skill, determination, creativity, and kindness above all.

We are driven by:

• A passion for excellence in everything we do.
• A desire to create artistic experiences that positively impact audiences.
• A commitment to leaving a legacy — and helping others create theirs.

ABOUT YOU:

We are looking for someone who is:

• Proactive, solution-oriented, and self-motivated.
• Experienced in managing remote teams across multiple locations.
• Adaptable and thrives in a dynamic, fast-paced environment.
• Technologically proficient and comfortable using operational tools and systems.
• A strong communicator with the ability to collaborate across teams and cultures.
• Customer-focused with high standards of service delivery.
• Organised with excellent attention to detail.
• Experienced in sales, customer service, remote management.

THE ROLE — VENUE OPERATIONS REGIONAL MANAGER (REMOTE WITHIN EU OR UK)

We are seeking a proactive and dynamic Venue Operations Regional Manager to lead and support our teams across multiple venues within your assigned region. In addition to overseeing venue operations, this role will coordinate/house venue assets and ensure a consistent, high-quality customer experience.
This is a key leadership role requiring excellent communication skills, operational expertise, and the ability to foster a collaborative, values-driven culture across diverse teams. Must be tech savvy.

KEY RESPONSIBILITIES:

• Coordinate and manage the scheduling of Venue Representatives using our time and attendance systems.
• Support local payroll reporting in collaboration with internal teams and local payroll providers.
• Lead recruitment, onboarding, and ongoing development of regional venue representatives.
• Oversee regional hardware management and venue assets, including setup, troubleshooting, and inventory control.This may include ordering devices and sending or taking into venues for ticket check in.
• Conduct zoom training of hired applicants.
• Analyze venue traffic patterns and operational data to improve efficiency and customer experience.
• Develop initiatives to enhance the venue experience and ensure alignment with company values.
• Maintain regular communication with venue leads and representatives, providing support across multiple channels, including weekends and evenings when necessary (within working time regulations).
• Ensure venues are equipped with appropriate signage and materials. Coordinate signage printing and shipping inti venues.
• Provide on-site support for new venue openings and training.
• Build and maintain a strong network of trained representatives capable of supporting venue expansion.
• Regular travel within the region is required on weekends for show openings
• Be a part of various Venue Operations projects.