Venue Services Manager

at  The James Hutton Institute

The work undertaken by The James Hutton Group is right at the top of the global agenda when it comes to tackling problems such as the impact of climate change and threats to food and water security.
We are seeking a skilled and motivated Venue Services Manager to oversee the effective delivery of our venue services and provide exceptional support for all who engage with us. Whether through phone, email, or in-person visits, you will play a crucial role in creating a welcoming and professional first impression for our diverse audiences.
Our new facilities in Dundee and Aberdeen serve as hubs for meetings, workshops, and conferences, catering to both internal and external stakeholders. As the Venue Services Manager you will ensure smooth operations across all points of contact, whether online or in-person, helping visitors and staff achieve their goals.
You will also manage front-of-house services, supporting colleagues and tenants to ensure the smooth running of daily activities.
We are looking for candidates with previous relevant experience, which could include a combination of formal qualifications or significant practical experience in similar roles.
This position is based at our campus in Invergowrie, near Dundee.

ESSENTIAL QUALIFICATIONS

• Minimum HND/NVQ/SVQ level 3 or equivalent professional qualification.

ESSENTIAL SKILLS

• Strong interpersonal and communication skills to work with a wide range of stakeholders
• High standard of written and verbal communication skills.
• Ability to organise own work effectively, prioritising competing workloads and working to tight timescales.
• Good computer/software literacy essential.
• Good attention to detail and accuracy.
• Creative, proactive, flexible and able to work to agreed deadlines.
• Strong project management and organisational skills in order to manage multiple bookings and demands simultaneously.

ESSENTIAL EXPERIENCE

• Proven track record of providing customer services and managing people.
• Experience of working within/or for a similar working environment

DESIRABLE EXPERIENCE

• Venue support services experiences.

ADDITIONAL NOTES AND REQUIREMENTS

• This post is based at our Dundee site due to the requirement to cover reception services duties as well as manage the other venue co-ordinators. The post holder needs to be on site five days a week and will stagger timings so that there is a smooth cross over with the venue services co-ordinator and that reception is manned between 8am to 6pm Mon - Fri. The postholder will need to travel to our office in Aberdeen one day a week.
  This role does not attract a certificate of sponsorship.

MAIN PURPOSE OF JOB

To manage and oversee venue services across both sites, ensuring a professional and welcoming first point of contact for all external visitors. Additionally, you will provide a high-quality reception service for colleagues and tenants, fostering a positive and efficient work environment.