Venue Supervisor at WAMESIT LANES FAMILY ENTERTAINMENT CENTER

Braintree Town, Massachusetts, United States -

Full Time

Start Date

Immediate

Expiry Date

03 Apr, 26

Salary

20.0

Posted On

03 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Communication, Teamwork, Customer Service, Problem Solving, Sales, Event Coordination, Inventory Management, Time Management, Coaching, Upselling, Safety Standards, Software Proficiency, Guest Interaction, Training, Marketing

Industry

Entertainment Providers

Description

Job Details Job Location: Escapology of Braintree - Braintree , MA 02184 Salary Range: $19.00 - $20.00 Hourly 🎯 Ready to Lead the Adventure? Join Escapology as a Part-Time Venue Supervisor! Are you a natural leader who thrives in fast-paced, guest-focused environments? Do you love creating unforgettable experiences while supporting and motivating a team? If so, Escapology is looking for a part-time Venue Supervisor to help lead the action and keep every mission running smoothly. As a Venue Supervisor, you’ll oversee daily venue operations, support Game Masters and Hosts, assist guests, and ensure every escape room experience is fun, smooth, and memorable. You’ll be the go-to leader on shift—balancing guest experience, team performance, and operational excellence. 💰 Hourly Pay + Quarterly Bonus Potential— The better the experience you deliver, the more you can earn! 🗝️ What You’ll Do 🎮 Venue Operations & Guest Experience 🎉 Greet and check in guests, guide them through pre-game, in-game, and post-game experiences 🧩 Use Escapology’s M3 software to provide hints and clues during gameplay ⚡ Foster an upbeat, fast-paced, and fun atmosphere for guests and coworkers 🛍️ Upsell games, replay sales, beverages, and merchandise ⭐ Coach team members to encourage guest and event reviews (goal: 100+ reviews/month) 🔓 Open and close the venue following established procedures 🍹 Prepare and serve alcoholic beverages responsibly 📚 Stay current on training, game updates, and room changes 📣 Events, Sales & Marketing 📅 Coordinate with the Sales Event Coordinator or Area Manager on upcoming events 💳 Track event payments and assist with catering coordination 🎪 Participate in marketing events and manage promotional tables 📧 Email, Bookings & Donations 💬 Respond to guest questions and booking inquiries via email 📅 Manage reservations and customer communications 🚀 Identify and report potential business opportunities to the Area Manager 📝 Forward guest complaints with full details 🎁 Manage donation requests, records, and pickup scheduling 🧰 Inventory, Repairs & Facility Care 📦 Manage inventory of drinks, merchandise, giveaways, donation items, and cleaning supplies 📉 Notify management when stock is low 🛠️ Monitor repair needs, troubleshoot issues, and escalate advanced repairs 🧠 Ensure all rooms, puzzles, and equipment are fully functional and visually maintained 🧼 Maintain safety and cleanliness standards using daily/weekly/monthly schedules 🌟 Why You’ll Love Working Here Fun, high-energy environment where every shift feels like an adventure Opportunities to learn, grow, and develop leadership skills Team-oriented culture built around communication and creativity Amazing employee perks including discounts at Escapology. 🚀 Think You Have What It Takes to Escape the Ordinary? Apply today and become part of the Escapology Team, where every mission is an opportunity to create lasting memories for guests — and for yourself! Qualifications ✅ What We’re Looking For 💬 Strong communication skills and a genuine love for interacting with people 🚗 Reliable transportation to and from work 🤝 Proactive, independent, and team-oriented leader 🔎 Employment contingent upon successful Background Check and/or CORI Screening 🎂 Minimum age of 18 years old 🕐 Ability to stand for extended periods (6–8 hours) and move between rooms quickly 🍸 TiPS Certification (training provided if not currently certified) 🌙 Availability to work evenings, weekends, and holidays ⭐ Previous experience in a supervisory role.

Responsibilities

As a Venue Supervisor, you will oversee daily venue operations, support Game Masters and Hosts, and ensure a memorable guest experience. You will also manage inventory, assist with events, and maintain safety and cleanliness standards.