Verification of Benefits Specialist at EXPRESS PAIN AND URGENT CARE PLLC

San Antonio, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

18 Jun, 26

Salary

23.0

Posted On

20 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Verification Of Benefits, Commercial Insurance Plans, Payer Portals, Patient Communication, Insurance Carrier Communication, Insurance Eligibility Verification, Benefits Interpretation, EOB Analysis, Balance Reconciliation, Athena, Financial Accuracy, Patient Transparency, Bilingual Proficiency, Workflow Efficiency

Industry

Hospitals and Health Care

Description

Description Verification of Benefits (VOB) Specialist South San Antonio, TX Full-Time | Monday-Friday, 8 AM – 5 PM Why Join Epic? At Epic, every patient interaction matters. You’ll be part of a supportive and collaborative team where your work directly impacts patient outcomes, clinic efficiency, and overall patient experience. Benefits include: PTO, paid holidays & 401(k) with 4% employer match 80% employer-paid medical insurance for employees, plus optional low-cost dental, vision, and family plans Pet insurance, legal insurance, identity theft protection, travel insurance, and employee discount programs Position Overview We are seeking an experienced Verification of Benefits (VOB) Specialist to join our team at our Briggs location. This role is critical to ensuring financial accuracy, patient transparency, and smooth clinic operations. The ideal candidate has strong experience with commercial insurance plans, excels at navigating payer portals, and communicates clearly with both patients and insurance carriers. Bilingual proficiency is required to effectively support patient and payer communications. Key Responsibilities Verify patient insurance eligibility and benefits prior to appointments Review and interpret benefits including deductibles, copays, and coinsurance Analyze and interpret EOBs to confirm accuracy of patient balances Identify, reconcile, and resolve credits and discrepancies Navigate payer portals efficiently to retrieve benefit and eligibility information Proactively notify patients of expected balances and/or copays prior to their visit Accurately document all findings in Athena Collaborate with front desk, billing, and clinical teams to ensure financial clarity and workflow efficiency Requirements Qualifications 2–5 years of experience in Verification of Benefits or similar revenue cycle role Strong knowledge of commercial insurance plans Athena experience strongly preferred Bilingual (Spanish/English) required College degree not required—hands-on experience is essential

Responsibilities

Key responsibilities include verifying patient insurance eligibility and benefits before appointments, reviewing and interpreting benefit details like deductibles and copays, and analyzing Explanation of Benefits (EOBs) to confirm balance accuracy. The specialist must also navigate payer portals, proactively notify patients of expected balances, and accurately document all findings in Athena.