Verification Officer - Castlebar at SGS

Castlebar, Castlebar Municipal District, Ireland -

Full Time

Start Date

Immediate

Expiry Date

04 Feb, 26

Salary

0.0

Posted On

06 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Attention To Detail, Flexibility, Computer Literacy, Interpersonal Skills, Communication Skills, Customer Focus, Teamwork, Initiative

Industry

Professional Services

Description

Company Description SGS is the world's leading Inspection, Verification, Testing and Certification company. We are recognised as the global benchmark for quality and integrity. With more than 93,000 employees, we operate a network of more than 2,600 offices and laboratories around the world. We deliver global service with local expertise, to market leading clients across 10 different industries worldwide. Job Description We are looking to recruit a Verification Officer to work in our Castlebar NDLS Centre on a Full Time hours Fixed Term Contract. This Agent Network is part of the National Driver Licence Service which SGS Ireland is delivering on behalf of the Road Safety Authority (RSA). Reporting to the Regional Supervisor, the successful candidate will be responsible for: Processing driving licence applications within specified timeframes while maintaining high standards of customer service and ensuring compliance with Identity Validation, Document Validation, and NDLSFO Business Rules. Applying due diligence to all documents, image captures, and signature uploads in the NDLS Front Office Solution. Adhering to guidelines for the proper use of the Front Office Solution and Dual Screen Technology. Completing required on-site and virtual training, maintaining accurate training records, and submitting them as directed. Training must be completed in a timely manner, including mandatory course sign-offs issued by the NDLSFO Helpdesk. Ensuring full compliance with the Company’s Code of Integrity & Professional Conduct and adhering to SGS Equality & Diversity policies. Maintaining a thorough understanding of Standard Operating Procedures (SOPs), the procedures manual, and any additional support materials related to the Verification Officer role. Promptly reporting any serious discrepancies, security breaches, or data breaches to the Regional Supervisor, NDLSFO Helpdesk, Operations Manager, and Head of Security. Complying with the Company’s Integrity Policy, Mobile Phone Policy, and Uniform Policy. Being flexible to travel to other NDLS Centres as required. Committing to working Saturdays as part of a fair roster rotation. Maintaining a professional and safe work environment, ensuring the health and safety of yourself, colleagues, and the public, in line with company policies. This list is not exhaustive, and additional duties may be assigned as needed. Qualifications Leaving Certificate and/or FETAC 5 skills certificate or greater Qualifications Attention to detail and accuracy is an essential part of the role Flexibility is very important Computer Literate; knowledge of MS Office Possess excellent interpersonal and communication skills Have experience in dealing with members of the public Be friendly, efficient and customer focused. Ability to work under own initiative or as part of a team Fluent English speaker (Fluent Irish speaker an advantage) Use of a car and a full clean driving license is required. Full training will be provided. Additional Information An overview of some of the benefits available: Comprehensive training programme Comprehensive continued professional development programme Progression Opportunities Annual Tax Saver Tickets for Rail, Bus and Luas Bike to Work Scheme Employee Assistance Program Digital Wellness Platform Pension

Responsibilities

The Verification Officer will process driving licence applications while ensuring compliance with various validation rules and maintaining high customer service standards. They will also report discrepancies and adhere to company policies and procedures.