Verification Officer (Letterkenny) at SGS

Letterkenny Municipal District, Ulster, Ireland -

Full Time

Start Date

Immediate

Expiry Date

07 Jul, 26

Salary

14.3

Posted On

08 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication skills, Computer skills, PC Proficiency, Problem-solving, Document validation, Identity validation, Attention to detail

Industry

Professional Services

Description

Company Description We are SGS – the world's leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 99,600 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer and more interconnected world. Our brand promise – when you need to be sure – underscores our commitment to trust, integrity and reliability. SGS’s Industries and Environment services help businesses ensure safety, sustainability, and compliance through testing, inspection, certification, and consulting—supporting sectors from manufacturing to infrastructure and environmental management Job Description Job Title: Verification Officer Location: Letterkenny NDLS Centre Hours: 22 p/w Rate: €14.30p/h Overview of the role Process driving licence applications within a defined timeframe and ensuring that the highest standards of customer services are achieved including compliance to Identity Validation, Document Validation and NDLSFO Business Rules. To process applications within a defined timeframe ensuring the highest standards of customer service are achieved. Ensure the utmost due diligence is applied to all documents and image / signature captures uploaded to the NDLS Front Office Solution Ensure compliance with utilisation of the Front Office Solution and Dual Screen Technology Complete on-site and virtual training as required and ensure appropriate training records are completed and returned as directed by your supervisor. All training courses for completion must be done so in a timely manner. This will include regular training sign off sheets being issued from NDLSFO Helpdesk. Ensure a full understanding of SOP’s and procedures manual along with any additional support material issued during the life cycle of the Verification Officer role. Ensure any serious discrepancies, security breaches or any breaches to data is reported immediately to the Regional Supervisor, NDLSFO Helpdesk, Operations Manager and Head of Security. Flexibility to travel to cover in NDLS Centres other than your base location Commitment to working Saturdays as part of a fair roster rotation of same This is not a definitive list and other duties may be added on an Ad hoc basis Qualifications The ideal candidate for this role is someone who has experience in Customer Service oriented roles. The successful candidate should have the following qualifications and experience: Leaving certificate and/or FETAC 5 skills certificate At least 1 year of Customer Service Experience Excellent communication skills (verbal and written) Strong Computer Skills & general PC Proficiency Problem‑solving abilities Excellent communication and people skills are vital to this role Irish Speaker is an advantage To be considered for this role, you must hold a valid and eligible work permit or visa that authorizes you to work in Ireland. Additional Information At SGS, we believe in rewarding our employees for their hard work and commitment. As part of our team, you would be eligible for: Pension scheme + Life Assurance 22 Days Annual Leave (increasing with service) plus bank holidays Length of Service Awards Health & Wellbeing initiatives Maternity & Paternity Top Up Bike to work & Taxsavers tickets for Rail/Bus/Luas SGS is an Equal Opportunity Employer, and as such we recruit, hire, train, and promote persons in all job classifications without regard to race, colour, religion, sex, national origin, disability, age, marital status, sexual orientation, gender identity or expression, genetics, status as a protected veteran, or any other characteristics protected by law. APPLY NOW for full consideration, if you are selected for an interview, or further consideration, we will be in touch with you directly.

Responsibilities

The Verification Officer is responsible for processing driving licence applications while ensuring compliance with identity and document validation rules. They must maintain high standards of customer service and report any security or data breaches to management.