Verification Officer NDLS at SGS

, , Ireland -

Full Time

Start Date

Immediate

Expiry Date

05 Jan, 26

Salary

0.0

Posted On

07 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Fluency in English, Communication Skills, Attention to Detail, Problem-Solving, PC Proficiency, MS Office Knowledge, Initiative

Industry

Professional Services

Description

Company Description SGS is the world's leading Inspection, Verification, Testing and Certification company. We are recognised as the global benchmark for quality and integrity. With more than 98,000 employees, we operate a network of more than 2,650 offices and laboratories around the world. We deliver global service with local expertise, to market leading clients across 10 different industries worldwide. SGS Ireland is seeking to recruit a Part -Time (21.5 Hours) Verification Officer for to cover both Citywest and Clane NDLS on a fixed term contract. This role would require the successful candidate to be responsible for processing driving licence applications, including customer registration/verification within a defined time frame ensuring the highest standards of customer service are achieved. The network of NDLS Centres is responsible for processing driver licence applications in 34 NDLS Centres across Ireland on behalf of our Client the Road Safety Authority. Job Description Reporting to the Regional Supervisor, the successful candidate will be responsible for the following activities: Ensure the utmost due diligence is applied to all documents and image / signature captures uploaded to the NDLS Front Office Solution Ensure compliance with utilisation of the Front Office Solution and Dual Screen Technology Complete on-site and virtual training as required and ensure appropriate training records are completed and returned as directed by your supervisor. All training courses for completion must be done so in a timely manner. This will include regular training sign off sheets being issued from NDLSFO Helpdesk. Ensure a full understanding of SOP’s and procedures manual along with any additional support material issued during the life cycle of the Verification Officer role. Ensure any serious discrepancies, security breaches or any breaches to data is reported immediately to the Regional Supervisor, NDLSFO Helpdesk, Operations Manager and Head of Security. Ensure that Data Protection is always adhered to – the 7 Principles of Data Protection Flexibility to travel to cover in NDLS Centres other than your base location Commitment to working Saturdays as part of a fair roster rotation of same Ensure full compliance with the Company’s Code of Integrity & Professional Conduct, and at all times adopt behaviour in accordance with SGS Equality & Diversity policy At all times adopt a safe and professional behaviour by exercising due regard for the health and safety of yourself, colleagues and members of the public, in line with the Company’s policies and procedures This is not a definitive list and other duties may be added on an Ad hoc basis Qualifications Leaving Certificate and/or FETAC 5 skills certificate or greater Additional Information The ideal candidate should possess the following attributes/skillsets: Strong customer service focus and experience Fluency in both written and oral English, along with excellent communication skills are essential. (develop positive working relationships with people at all levels, with SGS colleagues and external clients/customers). Use of a Car & a Full Clean Driving Licence essential Accuracy and attention to detail is critical. Ability to work under own initiative without regular supervision or as part of a team Initiative and excellent problem-solving skills in a fast-paced environment Excellent PC Proficiency and knowledge of MS Office applications

Responsibilities

The Verification Officer will process driving licence applications and ensure customer registration and verification within a defined time frame. The role involves maintaining high standards of customer service and compliance with data protection regulations.