Verification Officer- Wexford NDLS at SGS

Wexford, Leinster, Ireland -

Full Time

Start Date

Immediate

Expiry Date

09 Apr, 26

Salary

0.0

Posted On

09 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Attention to Detail, Organizational Skills, Problem-Solving, Communication Skills, Interpersonal Skills, PC Proficiency, MS Office, Dynamic, Motivated, Fluency in English, Initiative, Service Delivery, Training, Compliance, Driving Licence Processing

Industry

Professional Services

Description

Company Description We are SGS – the world’s leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 97,000 employees operate a network of 2,650 offices and laboratories, working together to enable a better, safer and more interconnected world. SGS Ireland is seeking to recruit Verification Officers for Wexford NDLS. This role would require the successful candidate to be responsible for processing driving licence applications, including customer registration, verification, authentication, and payment processing activities. The network of NDLS Centres is responsible for processing driver licence applications in 34 NDLS Centres across Ireland on behalf of our Client the Road Safety Authority. Job Description Reporting to the Regional Supervisor, the successful candidate will be responsible for the following activities: Process driving licence applications within a defined timeframe and ensuring that the highest standards of customer services are achieved including compliance to Identity Validation, Document Validation and NDLSFO Business Rules. To process applications within a defined timeframe ensuring the highest standards of customer service are achieved. Ensure the utmost due diligence is applied to all documents and image / signature captures uploaded to the NDLS Front Office Solution Ensure compliance with utilisation of the Front Office Solution and Dual Screen Technology Complete on-site and virtual training as required and ensure appropriate training records are completed and returned as directed by your supervisor. All training courses for completion must be done so in a timely manner. This will include regular training sign off sheets being issued from NDLSFO Helpdesk. Ensure that all mandatory courses are completed in a timely manner as defined by your supervisor Ensure full compliance with the Company’s Code of Integrity & Professional Conduct, and at all times adopt behaviour in accordance with SGS Equality & Diversity policy Ensure a full understanding of SOP’s and procedures manual along with any additional support material issued during the life cycle of the Verification Officer role. Ensure any serious discrepancies, security breaches or any breaches to data is reported immediately to the Regional Supervisor, NDLSFO Helpdesk, Operations Manager and Head of Security. Comply with the Company Code of Integrity Policy Comply with Mobile Phone Policy & Comply with Uniform Policy Flexibility to travel to cover in NDLS Centres other than your base location Commitment to working Saturdays as part of a fair roster rotation of same This is not a definitive list and other duties may be added on an Ad hoc basis Qualifications Leaving Certificate and/or FETAC 5 skills certificate or greater Additional Information The ideal candidate should possess the following attributes/skillsets: Dynamic, confident, and motivated individual with a proven track record within the Service Delivery Sector Strong customer service focus and experience Fluency in both written and oral English – excellent documentation skills required Excellent communication skills vital to this role Accuracy and attention to detail is critical. Successful candidate should be pro-active, have excellent organisational skills and attention to detail Ability to work under own initiative without regular supervision or as part of a team Initiative and excellent problem-solving skills in a fast-paced environment Effective interpersonal skills – able to develop positive working relationships with people at all levels, with SGS colleagues and external clients/customers Excellent PC Proficiency and knowledge of MS Office applications Use of a Car & a Full Clean Driving Licence an advantage Full Training will be provided

Responsibilities

The Verification Officer will process driving licence applications, ensuring compliance with identity and document validation standards. They will also maintain high customer service standards and report any discrepancies or security breaches.