Job Title: Verification Specialist (Full Time Night Shifts)
Department: Communications Hub
Location: Carlow.
Netwatch Ireland & UK are currently recruiting for a verification specialist to work inside our communications hub in Carlow. This is an exciting opportunity to join a successful, innovative, and rapidly growing Global Group. The role of Verification Specialist is integral to our business, keeping our customers safe and ensuring the success of the Netwatch business. This position requires excellent customer service skills, attention to detail, ability to stay focused and the ability to react appropriately to security related situations in a timely, calm, and professional manner.
Our Verification Specialists work in an extremely fast-paced environment processing and monitoring video activations. Our dedicated specialists manage client security and video alarms from our Monitoring Hub environment, making both in and out-bound calls to clients and at their protection locations or properties. Typical interactions include calls to our customers to discuss or alert them of a situation, use of our internal technologies, and detailed written documentation to follow-up security related occurrences.

WHO WE ARE:

As the global market leader in proactive video monitoring (PVM), Netwatch is dedicated to making businesses safer while ensuring continuity of operations. We pioneered the use of PVM, proactively detecting and preventing crime before it happens.
We value our culture of teamwork, accountability, and respect for one another. We strive to live by our values to create a positive employee and customer experience. We recognise that our people are our strongest asset and play a crucial role in our competitive advantage.

• Leaving Certificate or equivalent, 3rd level qualification desirable.
• At least 1 years’ experience in a similar or customer service role.
• A high level of IT literacy, especially MS Office and/ or bespoke Management Information Systems.