Verifying Official-Part-Time/On-Call

at  Strategic Resources Inc

Stuttgart, Baden-Württemberg, Germany -

Start DateExpiry DateSalaryPosted OnExperienceSkillsTelecommuteSponsor Visa
Immediate26 Jan, 2025Not Specified26 Oct, 20241 year(s) or aboveExcel,English,Internet Explorer,Office Equipment,Customer Service Skills,Access,Powerpoint,Scanners,Outlook,Adobe AcrobatNoNo
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Description:

VERIFYING OFFICIAL ID CARD OPERATOR - DEERS/RAPIDS (PART-TIME/ON-CALL)

Strategic Resources, Inc. (SRI) is an international, ISO 9001:2015 Certified, CMMI Level 3 Rated full-service provider with more than 36 years of experience in the Federal, Military, and Commercial Marketplaces. SRI is seeking customer-oriented Verifying Official ID Card Operations in support of the United States Army military, retirees, their families, and Department of the Army civilians.
Overview: Responsible for accountability, control, verification and issuance of military identification cards and Common Access Cards (CAC) for active-duty military, Reserve and National Guard members, military retirees, family members and dependents, and other eligible recipients. Customer Service skills are a must. The incumbent must be able to pass requirements for Verification Official certification with attendant duties and responsibilities, management of self toward achievement of higher-level objectives, and working reliably with normal supervision.

REQUIRED QUALIFICATIONS:

  • At least one year of experience in a customer service environment, preferably in a Human Resources related position.
  • The ability to work at an accelerated pace.
  • Obtain a favorable criminal background check and security investigation.
  • US Citizen.
  • Proficient in English, both written and oral.
  • Proven customer service skills.
  • Proficient in Microsoft Office software applications including Word, Excel, Access, PowerPoint, and Outlook, plus Adobe Acrobat 6.0 and Internet Explorer 7 or above.
  • Proficient in the use of basic office equipment such as computers, copiers, fax machines, scanners.
  • Must successfully complete RAPIDS certification within seven business days after being hired.
  • Type 25 words per minute.
  • Previous CAC or similar Government contract employment experience is a plus.
  • Familiarity with the military is desirable.

Responsibilities:

  • Controls and issues identification tags and Geneva Convention Cards to military members, deploying civilian employees and other eligible recipients.
  • Screens Soldiers, family members and dependents for purpose of visit.
  • Briefs Soldiers and family members on policies and procedures.
  • Maintains the Defense Enrollment Eligibility Reporting System (DEERS) and the Real-Time Automated Identification System (RAPIDS).
  • Performs all ID Card and CAC issuance related tasks including research and review of source documents, verification of eligibility, and discussion of entitlements as defined in AFI 36-3026(I) and the RAPIDS Training Guide.
  • Issues memorandums of authorization for use of Commissary and Post Exchange to eligible customers, as well as Government ID Cards (DA Form 1602) to eligible Government employees.
  • Performs routine maintenance on computers and printers, i.e., changes ribbons, adds toner and developer, cleans printers, etc.
  • Revises and prints correspondence in the proper format under applicable regulations and guidelines and prepares weekly and monthly reports of work and work activities.


REQUIREMENT SUMMARY

Min:1.0Max:6.0 year(s)

Other Industry

HR / Administration / IR

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Stuttgart, Germany