VERIFYING OFFICIAL ID CARD OPERATOR - DEERS/RAPIDS (PART-TIME/ON-CALL)

Strategic Resources, Inc. (SRI) is an international, ISO 9001:2015 Certified, CMMI Level 3 Rated full-service provider with more than 36 years of experience in the Federal, Military, and Commercial Marketplaces. SRI is seeking customer-oriented Verifying Official ID Card Operations in support of the United States Army military, retirees, their families, and Department of the Army civilians.
Overview: Responsible for accountability, control, verification and issuance of military identification cards and Common Access Cards (CAC) for active-duty military, Reserve and National Guard members, military retirees, family members and dependents, and other eligible recipients. Customer Service skills are a must. The incumbent must be able to pass requirements for Verification Official certification with attendant duties and responsibilities, management of self toward achievement of higher-level objectives, and working reliably with normal supervision.

REQUIRED QUALIFICATIONS:

• At least one year of experience in a customer service environment, preferably in a Human Resources related position.
• The ability to work at an accelerated pace.
• Obtain a favorable criminal background check and security investigation.
• US Citizen.
• Proficient in English, both written and oral.
• Proven customer service skills.
• Proficient in Microsoft Office software applications including Word, Excel, Access, PowerPoint, and Outlook, plus Adobe Acrobat 6.0 and Internet Explorer 7 or above.
• Proficient in the use of basic office equipment such as computers, copiers, fax machines, scanners.
• Must successfully complete RAPIDS certification within seven business days after being hired.
• Type 25 words per minute.
• Previous CAC or similar Government contract employment experience is a plus.
• Familiarity with the military is desirable.

• Controls and issues identification tags and Geneva Convention Cards to military members, deploying civilian employees and other eligible recipients.
• Screens Soldiers, family members and dependents for purpose of visit.
• Briefs Soldiers and family members on policies and procedures.
• Maintains the Defense Enrollment Eligibility Reporting System (DEERS) and the Real-Time Automated Identification System (RAPIDS).
• Performs all ID Card and CAC issuance related tasks including research and review of source documents, verification of eligibility, and discussion of entitlements as defined in AFI 36-3026(I) and the RAPIDS Training Guide.
• Issues memorandums of authorization for use of Commissary and Post Exchange to eligible customers, as well as Government ID Cards (DA Form 1602) to eligible Government employees.
• Performs routine maintenance on computers and printers, i.e., changes ribbons, adds toner and developer, cleans printers, etc.
• Revises and prints correspondence in the proper format under applicable regulations and guidelines and prepares weekly and monthly reports of work and work activities.