JOB DESCRIPTION

The consulting Services will be delivered by one (1) Subject matter expert (SME)

• The consultant will work five (5) days a week from 9am to 6pm, which includes one (01) hour of meal break. In case the consultant needs to work on a weekend for any critical activity then consultant will be entitled for Comp-off on weekdays.
• Consultant will be entitled for public holidays and personal time off (“PTO”) as per standard Veritas policies.
• For any long period of 3 days PTO, will require a replacement & coverage of the consultant.

1.1 Optimize Operations

• Advise and contribute to technical projects.
• Participate in the planning and execution of relevant deployments, patches or backup and recovery testing.
• Perform configuration and environment reviews.
• Assist with production planning to minimize risk to the operating environment and the applicable Veritas software products.
• Assist in the preparation of the Standard Operating Procedures (“SOP”) for the backup operations team to help them in their handling of day-to-day tasks.
• Assist in the planning and technical management of proactive engagements.
• Assist with planning and support of evaluations for new features and functionalities within the applicable Veritas software Products.
• Provide technical details and actively participate in the account-planning process and in quarterly business reviews to assess program status and strategic direction relative to the Customer’s business objectives.

1.2 Stabilize IT Infrastructure

• Diagnose technical issues encountered with the applicable Veritas software products.
• Monitor and manage escalated issues and serve as the single technical point of contact.
• Provide onsite or remote monitoring and incident response during non-routine activities.
• Provide informal knowledge transfer to the Customer’s staff who covers the management and maintenance of the applicable Veritas software products.

1.3 Expedited Response

• Provide advice on issues regarding patches and impact alerts for the applicable Veritas software products.
• Provide response or clarification for any support-related questions in the course of daily operations.
• Coordinate with Veritas technical support to resolve product issue escalations to ensure faster resolution and reduce unplanned downtime.
• Assist in troubleshooting and providing technical details for probable cause analysis of break/fix issues encountered.

1.4 Product Lifecycle Management

IF YOU ARE INTERESTED IN THIS ROLE, SEND US YOUR CV RAGHUNATH@U3INFOTECH.COM

Please refer to U3’s Privacy Notice for Job Applicants/Seekers at https://u3infotech.com/privacy-notice-job-applicants/. When you apply, you voluntarily consent to the collection, use and disclosure of your personal data for recruitment/employment and related purposes.