POSITION SUMMARY:

The Veteran Services Coordinator & School Certifying Official is a key front-line staff member in the Office of Veteran Services, responsible for processing all VA, Tuition Assistance (TA), and ROTC benefits while supporting the onboarding and first-year success of military-connected students. This individual will serve as the welcoming face of the department, helping students navigate their benefits and transition into campus life, while ensuring institutional and federal compliance in all certification processes.

MINIMUM QUALIFICATIONS

• Bachelor’s Degree required
• Commitment to the ministry and mission of Houston Christian University
• Familiarity with Enrollment Manager, Army AiPortal, and other military education platforms is a plus.
• Familiarity with military culture, terminology, and the unique challenges faced by military-affiliated students
• Understanding of military education benefits, including the GI Bill®, Chapter 31 (VR&E), and other VA and military (preferred but not required)
• Strong interpersonal and communication skills
• Proficient in using Microsoft Office Suite (Word, Excel, PowerPoint) and comfortable with technology platforms for tracking student engagement
• Demonstrated ability to work as a member of a team
• Ability to maintain confidentiality and adhere to FERPA guidelines and institutional policies
• Prior military service or affiliation (preferred but not required)

SCHOOL CERTIFYING OFFICIAL (SCO) RESPONSIBILITIES

• Accurately certify VA education benefits (Chapters 33, 31, 30, 35, and 1606) using VA-ONCE.
• Submit enrollment certifications and amendments for tuition, fees, and housing allowances.
• Monitor enrollment status and course applicability and maintain documentation per VA audit standards.
• Process Department of Defense Tuition Assistance (TA) through military education portals.
• Coordinate with the Business Office and ROTC program for benefit billing and payment tracking.
• Assist with annual compliance requirements (85/15, Yellow Ribbon, SCO training).