JOB SUMMARY

This position performs advocacy work for Veterans and their dependents seeking benefits from the U.S. Department of Veterans Affairs (USDVA). Veterans Claims Representatives act as a United States Department of Veterans Affairs Accredited Power of Attorney (POA) to advocate for veterans and their dependents by preparing and monitoring claims and appeals before the U.S. Department of Veterans Affairs, Decision Review Officers (DROs) and the United States Board of Veterans Appeals (BVA).
A successful incumbent in this role will accept, advise or act on behalf of the clientele on more advanced cases including the development of and execution of advanced appeals processes. They will also represent and/or advise clientele in USDVA hearings.

QUALIFICATIONS

To facilitate proper crediting, please ensure that your resume/application clearly describes your experience in the areas listed below and indicates the beginning and ending month and year for each job held. Only applicants whose resumes clearly demonstrate fulfillment of each of these minimum qualifications will be considered for this position.

MINIMUM QUALIFICATIONS

Two (2) years of experience in at least three of the following areas relevant to Veterans/Military personnel benefits, Veterans programs, or disability/medical claims:

• Interviewing claimants
• Investigating/researching claims
• Advocating/recommending disposition of claims
• Approving claims
• Documenting decisions
• Interpreting and applying guidelines, rules, laws and/or policies and procedures
• Providing technical assistance
• Presenting at hearings or conferences

OR

• Two (2) years of experience in the U.S. Armed Forces as a noncommissioned or commissioned officer.

PREFERRED QUALIFICATIONS

• Claims adjudication experience
• Experience in public speaking
• Knowledge of medical anatomy and physiology

ADDITIONAL REQUIREMENTS

• Employment reference checks will be conducted on finalists. This may include a review of documentation related to job performance and contact with the applicant’s former employer(s).
• Applicants will be required to submit an original or certified copy of their DD214 if called for an interview. The hiring process will not be delayed if selected interviewees are unable to produce a DD214.
• Must be able to pass a background check to meet Federal information system access requirements outlined in Federal Information Processing Standards (FIPS) 201 and mandated by Homeland Security Presidential Directive 12(HSPD-12) prior to completion of the probationary period.
• Finalist may be required to pass a driver’s license check.

APPLICANTS WITH DISABILITIES

Minnesota state agencies make reasonable accommodations to their employees and applicants with disabilities. If you have a disability and need assistance in searching or applying for jobs with the State of Minnesota, call the Careers Help Desk at 651-259-3637 or email careers@state.mn.us and let us know the support you need

At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.