As a Client Care Assistant, you will play a key role in ensuring our clients and patients receive exceptional, five-star service. This is a fast-paced and dynamic role that requires you to stay calm under pressure while delivering high standards of care. You’ll work closely with our clinical team, always upholding our values of being personal, professional, and empathetic.
Our front-of-house team represents the face and voice of our business, making this role highly valued within our hospital. No two days are the same, and you’ll thrive in an environment that is both challenging and rewarding.

SKILLS AND EXPERIENCE REQUIRED:

• Previous experience in a reception or customer service role.
• Strong IT skills, with proficiency in Word, Excel, and Outlook.
• Excellent communication skills, both on the phone and in person.
• Ability to multitask and stay focused in a fast-paced environment.
• Flexibility to work on a rota basis.
  Job Type: Full-time
  Pay: £27,000.00-£29,000.00 per year

Benefits:

• Company pension
• Employee discount
• Sick pay

Application question(s):

• 1 year of vet experience

Education:

• GCSE or equivalent (required)

Work Location: In perso

KEY RESPONSIBILITIES:

• Provide seamless customer service by liaising with clients and the clinical team.
• Perform various administrative duties to support the clinical team and overall business operations.
• Promote our Pet Healthcare Plan with enthusiasm.
• Greet clients warmly and professionally.
• Manage appointments and handle diary scheduling.
• Respond to telephone and email enquiries efficiently.
• Process payments for services and products.
• Manage cash handling, stock levels, and client accounts.
• Assist with opening and closing the practice.
• Provide support to vets when staffing is limited.

ADMINISTRATIVE TASKS MAY INCLUDE:

• Assisting with Pet Travel Scheme paperwork and AHCs.
• Making post-operative calls and sending pre-op texts.
• Maintaining and organizing consultation rooms and reception.
• Uploading and printing lab results.
• Scanning paperwork and sending meds collection texts.
• Assisting with stock takes every three months.
• Helping restrain pets to assist vets when needed.