Veterinary Client Care Representative at Ethos Veterinary Health

Estero, Florida, United States -

Full Time

Start Date

Immediate

Expiry Date

31 Jul, 26

Salary

20.0

Posted On

02 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer service, Communication, Multitasking, Problem-solving, Adaptability, Hospital software systems, Teamwork, Compassion, Organization, Veterinary care support

Industry

Veterinary Services

Description

Make a Difference When It Matters Most as a Client Care Representative This isn’t your typical front desk role. At FVRC, you’re the first voice clients hear in stressful, emotional moments - and the person who helps guide them through it. The Florida Veterinary Referral Center is looking for someone who can step in, support their teammates, and bring a calm, compassionate presence to a fast-paced ER + Specialty environment. We are looking for a Client Care Representative to complete our close-knit, high-performing team. We’re excited to welcome someone who takes pride in helping people and supporting exceptional veterinary care! If you’re an experienced Client Care professional who thrives in a collaborative team, you’ll feel right at home here. 💼 Schedule Full-time Evenings and weekends, with some holidays required No overnight CSR shifts 💰 Pay & Benefits Starting at $17 - $20/hr, based on experience Weekend shift differentials of additional +$2/hr before 7pm and +$3/hr after 7pm Medical, dental, and vision insurance 401(k) with company match Generous PTO Employee pet discounts CE & professional development support And more! FVRC is a specialty and emergency hospital where collaboration truly matters. People stay here because the team is supportive, the work is meaningful, and you’re never just a number. In this role, you’ll help connect clients and their furry family members with our medical team. Checking patients in, managing phones, coordinating care, and keeping things running smoothly. It’s a busy but rewarding environment, and you’ll have a strong team to support your success every step of the way. ✅ What We’re Looking For 1 - 2 years experience in veterinary, healthcare, or high-volume customer service Clear, compassionate and strong communication skills with the ability to stay composed under pressure Ability to multitask and stay organized, with adaptability and problem-solving skills Comfort with technology and hospital software systems Team-first mindset - we rely heavily on each other 👉 Apply today - we’re actively interviewing and want to meet you! www.flvrc.com NVA Compassion-First is now Ethos Veterinary Health We are excited to announce Ethos Veterinary Health as our new name. Ethos is the new, industry-leading community of legacy Ethos Veterinary Health, Compassion-First Pet Hospitals, SAGE Veterinary Centers, and legacy NVA Specialty and Emergency hospitals. This powerful new community brings together a dynamic network of ~145 hospitals, an unmatched team of experts, cutting-edge technology, and an unwavering commitment to the advancement of the animal health profession and better patient outcomes. Our commitments to the industry, the profession, our teammates, and our patients, will not change, and in fact will be stronger than ever, as we forge new ground as this new dynamic community. Ethos Veterinary Health offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, EVH provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act. Ethos Veterinary Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulations.

Responsibilities

The Client Care Representative acts as the first point of contact for clients, managing phones and checking patients into the hospital. They coordinate care and support the medical team to ensure smooth daily operations in a fast-paced environment.